AV Manager

About the Role

Fairmont Hotels & Resorts is seeking an AV Manager for the Makkah Clock Royal Tower, A Fairmont Hotel, located in Makkah. This full-time position requires 2-5 years of experience and reports directly to the IT Manager. The hotel is situated steps away from the Masjid Al Haraam and the Holy Ka’aba, within the Abraj Al Bait Complex.

AV Operations and Technical Management

The AV Manager is responsible for the comprehensive management of all audio-visual systems and technical support for events. This includes ensuring operational readiness and technical excellence across various platforms.

• Oversee the setup, operation, maintenance, and optimization of AV systems, including sound, lighting, LED screens, projectors, video conferencing, control systems, IPTV, digital signage, and entertainment technologies.
• Implement preventive maintenance programs and conduct regular inspections to ensure all AV equipment is in excellent working condition.
• Plan and manage AV requirements for conferences, meetings, entertainment shows, special events, and VIP functions.
• Provide technical leadership and support during events, ensuring smooth execution and prompt resolution of technical issues.
• Manage stage setups, sound checks, lighting programming, wireless microphone systems, DMX addressing, and artist technical requirements.
• Maintain proper documentation of AV systems, configurations, inventories, and maintenance records.

Leadership and Team Development

This role involves leading and developing the AV team to ensure high performance and service excellence.

• Lead, train, coach, and develop the AV team, including supervisors and technicians.
• Prepare staffing schedules and allocate resources based on business and event requirements.
• Conduct performance evaluations and identify development opportunities for team members.
• Foster a culture of teamwork, accountability, innovation, and service excellence within the team.

Project and Financial Management

The AV Manager will support infrastructure projects and manage departmental budgets and vendor relationships.

• Support hotel renovations, upgrades, and new projects involving AV systems and entertainment technologies.
• Evaluate emerging technologies and recommend system enhancements to improve efficiency, reliability, and guest experience.
• Manage AV-related capital expenditure projects from planning through implementation.
• Develop and manage the department’s annual operating and capital budgets.
• Monitor departmental expenses and ensure cost-effective utilization of resources.
• Source, evaluate, negotiate, and manage contracts with AV suppliers, contractors, and service providers.
• Ensure timely procurement of equipment, spare parts, and technical services.

Health, Safety, and Compliance

Ensure adherence to all hotel policies, operational standards, and safety regulations.

• Ensure compliance with hotel policies, Operational Standards Manual, ISO Integrated Management Systems, and all applicable health and safety regulations.
• Implement safe working practices for the operation, installation, and maintenance of AV equipment.
• Conduct regular risk assessments and ensure corrective actions are implemented.

Guest Experience and Collaboration

Collaborate with various departments to deliver exceptional AV experiences for guests.

• Work closely with Entertainment, Events, Sales, Banqueting, Operations, and IT teams to deliver exceptional AV experiences.
• Support the successful delivery of guest events, conferences, performances, and corporate functions.
• Ensure AV services consistently meet guest expectations and brand standards.