Customer Support Specialist (Supply Chain)

About the Role

Boeing Global Services is seeking a Customer Support Specialist to join the Supply Chain Execution organization. This full-time position is primarily based in Riyadh, Saudi Arabia, with Jeddah, Saudi Arabia also considered as a secondary location. The selected candidate will serve as a Customer Program Manager, supporting customers across the Middle East and Africa regions, and will contribute to Boeing's commitment to innovation and collaboration.

Responsibilities

• Create, maintain, and advance customer relationships, developing an understanding of customer culture and business strategies.
• Interact with customers and internal partners through face-to-face/virtual meetings, phone calls, emails, and other media.
• Ensure customer account health and provide world-class customer support.
• Collaborate with customers to determine specific needs and recommend potential solutions, involving internal partners as needed.
• Develop, prepare, and deliver presentations to customers and internal organizations.
• Advise customers regarding the status, changes, or improvements of orders and follow up on account-related issues.
• Utilize multiple Boeing systems in a fast-paced environment.
• Respond to customer inquiries and provide information regarding Boeing products, services, processes, and operations.
• Respond to customer inquiries and facilitate delivery problem resolution.
• Enter, track, monitor, and coordinate customer material, delivery requirements, and returns for customer orders.
• Coordinate collection and processing, and analyze supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products, or related services.
• Analyze customer spare parts requirement inquiries, facilitate responses, and resolve delivery problems.
• Monitor and share key performance metrics with customers and internal partners.
• Interface with customers and internal Boeing resources.

Qualifications and Requirements

• 2-5 years of experience in a relevant field.
• Ability to travel minimally, both domestically and internationally.

Work Environment and Conditions

This position is an international, locally hired role in Dhahran, Saudi Arabia. Benefits and pay are determined at the local level and are not part of Boeing ******* payroll. Compensation will be commensurate with experience and qualifications and in accordance with applicable Saudi Arabia law. Employment is subject to the candidate's ability to satisfy all Saudi Arabia labor and immigration formalities.

Relocation and Visa Sponsorship

Relocation assistance is not a negotiable benefit for this position. Candidates must reside in the immediate area or relocate at their own expense. Boeing is not willing to sponsor applicants for employment visa status.

Equal Opportunity Employer

Boeing is an equal opportunity employer committed to fostering an environment that is welcoming, respectful, and inclusive. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including, but not limited to, race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law. We welcome applications from candidates with disabilities and encourage applicants to share any required accommodations with our recruitment team during the process.