Guest Experience Expert

About Le Méridien Hotels & Resorts

Le Méridien Hotels & Resorts is seeking a Guest Experience Expert to join its team in Makkah. This full-time role focuses on creating memorable guest experiences beyond standard check-in and check-out procedures.

Role Summary

The Guest Experience Expert guides guests through their entire stay by providing a range of services. This role involves taking initiative to address guest needs, manage operational tasks, and share local area information, ensuring all interactions contribute positively to the guest's overall experience.

Key Responsibilities

• Deliver a wide range of services to guide guests throughout their stay.
• Process operational needs and address guest requests efficiently.
• Complete necessary reports accurately.
• Share highlights and information about the local area.
• Ensure all transactions are integrated into a seamless guest experience.

Workplace Standards and Physical Requirements

• Maintain a safe work environment and adhere to company policies and procedures.
• Uphold confidentiality and protect company assets.
• Ensure quality standards are met consistently.
• Present a professional appearance, uniform, and communication style.
• Stand, sit, or walk for extended periods.
• Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• Education: High school diploma or * equivalent.
• Related Work Experience: No prior related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None specified.

Application Information

This is a full-time position for candidates with 0-1 years of experience. Salary details will be discussed during the interview process.