Guest Experience Expert

About the Role

Marriott International is seeking a Guest Experience Expert for a full-time position in Makkah. This role focuses on creating a memorable and unique experience for guests throughout their stay, extending beyond standard check-in and check-out procedures. The Guest Experience Expert is empowered to address guest needs and operational requirements proactively.

Key Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Process operational needs and address guest requests efficiently.
• Complete necessary reports and share information about the local area.
• Ensure all transactions contribute positively to the overall guest experience.

Professional Standards and Operational Requirements

• Maintain a safe work environment for all.
• Adhere to all company policies and procedures.
• Uphold confidentiality and protect company assets.
• Ensure quality standards are consistently met.
• Present a professional appearance, uniform, and communication style.

Physical Demands

This role requires physical activity including standing, sitting, or walking for extended periods. The Guest Experience Expert will also take a hands-on approach, which involves moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.

Qualifications and Experience

• Education: High school diploma or * equivalent.
• Related Work Experience: No related work experience is required.
• Supervisory Experience: No supervisory experience is required.
• License or Certification: None specified.

Work Environment

This is a full-time position based in Makkah, requiring a commitment to delivering high standards of guest service consistently.