Mgr Sales I

About the Role

Delta Hotels and Resorts® is seeking a Mgr Sales I to join our team in Jeddah and Makkah, Saudi Arabia. This is a full-time position focused on driving sales and fostering strong customer relationships within the hospitality sector.

Role Overview

The Manager Sales I is responsible for proactively identifying and managing sales opportunities. This role ensures that business is transitioned efficiently and promptly for service delivery. Key responsibilities include assisting in the daily management of sales activities, with an emphasis on cultivating long-term, value-driven customer relationships to achieve both sales objectives and personal sales goals.

Sales Strategy and Execution

• Participate in sales calls with team members to secure new business and finalize existing opportunities.
• Manage the operational aspects of booked business, including generating proposals, drafting contracts, and handling customer correspondence.
• Identify new business prospects to meet individual and location-specific revenue targets.
• Close optimal opportunities for the location, considering prevailing market conditions and specific needs.
• Provide accurate, complete, and effective handover of accounts to Event Management.

Relationship Management and Market Insight

• Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
• Build and strengthen relationships with both existing and new customers to facilitate future bookings through activities such as sales calls, entertainment, FAM trips, and trade shows.
• Develop relationships within the local community to expand the customer base and identify new sales opportunities.
• Manage and nurture relationships with key internal and external stakeholders.
• Maintain a comprehensive understanding of the overall market, including competitor strengths and weaknesses, economic trends, and supply and demand dynamics, to inform sales strategies.
• Understand the location’s primary target customer and their service expectations, serving them by addressing their business needs and concerns with effective solutions.

Customer Service Excellence

• Support the company’s service and relationship strategy, fostering customer loyalty through consistent service excellence.
• Provide service to customers aimed at increasing their share of the account.
• Implement and uphold the company’s established customer service standards.
• Deliver excellent customer service in line with the company’s daily service principles.
• Serve as a positive role model for guest relations.
• Engage with guests to gather feedback on product quality and service levels.

Required Experience

Candidates should possess 2 years of relevant experience in a sales role, preferably within the hospitality industry.