Mgr Sales I

About the Role

Le Méridien Hotels & Resorts is seeking a Sales Manager I to proactively solicit and manage sales opportunities in Mecca, Makkah, Saudi Arabia. This full-time position focuses on building long-term, value-based customer relationships to achieve sales objectives and ensure proper service delivery. The role involves managing day-to-day sales activities and achieving personal sales goals.

Key Responsibilities

• Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
• Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows.
• Develop relationships within the community to expand the customer base for sales opportunities.
• Manage and develop relationships with key internal and external stakeholders.
• Provide accurate and timely turnover of business to Event Management for proper service delivery.
• Participate in sales calls with team members to acquire new business and close deals.
• Execute and support operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.

Market Analysis and Revenue Maximization

• Identify new business opportunities to achieve personal and location revenue goals.
• Understand the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand, to position sales effectively.
• Close optimal opportunities for the location based on prevailing market conditions and specific needs.
• Gain an understanding of the location’s primary target customer and service expectations to offer tailored business solutions.

Customer Service Excellence

• Support the company’s service and relationship strategy to drive customer loyalty through service excellence.
• Service customers to increase account share.
• Execute and support the company’s customer service standards.
• Provide excellent customer service consistent with daily service basics.
• Set a positive example for guest relations and interact with guests to obtain feedback on product quality and service levels.

Qualifications and Experience

• Experience required: 0-1 years in a relevant field.

Work Environment

This is a full-time position based in Mecca, Makkah, Saudi Arabia, within the hospitality industry. The role requires proactive engagement in sales activities and a focus on customer relationship management.