Mgr Sales I

About the Role

Sheraton Hotels & Resorts is seeking a Mgr Sales I to join the team in Dammam, Eastern region. This full-time position is responsible for actively soliciting and managing sales opportunities, ensuring proper and timely turnover for service delivery. The role focuses on building long-term, value-based customer relationships to achieve sales objectives and personal sales goals.

Key Responsibilities

• Coordinate with external sales channels to ensure efforts are complementary and not duplicative.
• Build and strengthen relationships with existing and new customers through sales calls, entertainment, FAM trips, and trade shows to secure future bookings.
• Develop community relationships to expand the customer base and identify sales opportunities.
• Manage and develop relationships with key internal and external stakeholders.
• Provide accurate, complete, and effective turnover to Banquet Management.
• Participate in sales calls with team members to acquire new business and close deals.
• Execute and support operational aspects of booked business, including generating proposals, writing contracts, and customer correspondence.

Market and Customer Focus

• Identify new business opportunities to achieve personal and hotel revenue goals.
• Analyze market conditions, including competitors' strengths and weaknesses, economic trends, and supply and demand, to inform sales strategies.
• Secure the most advantageous opportunities for the hotel based on market conditions and operational needs.
• Understand and articulate the hotel’s primary target customer and service expectations, providing business solutions tailored to their needs and concerns.

Customer Service Excellence

• Support the company’s service and relationship strategy, fostering customer loyalty through excellent service delivery.
• Service customers to increase their share of account business.
• Execute and uphold the company’s customer service standards.
• Establish a positive example for customer relations.
• Interact with guests to gather feedback on product quality and service levels.

Experience Requirements

Candidates should possess 2-5 years of relevant experience in sales, preferably within the hospitality sector. This role requires a professional who can actively manage sales opportunities and contribute to achieving revenue objectives.

Work Type

This is a full-time position based in Dammam, Eastern region.