Receptionist

About the Role of Receptionist

Le Méridien Hotels & Resorts is seeking a Receptionist to join their team in Mecca, Makkah, Saudi Arabia. This is a full-time position requiring 0-1 years of experience. The role focuses on delivering a memorable guest experience beyond standard check-in and check-out procedures.

Guest Experience Focus

Guest Experience Experts are responsible for guiding guests throughout their stay by providing a comprehensive range of services. This involves proactively addressing guest needs and ensuring all interactions contribute positively to their overall experience. The role requires a hands-on approach to operational tasks and guest interactions.

Key Responsibilities

• Delivering a wide range of services to guide guests through their entire stay.
• Processing operational needs efficiently.
• Addressing guest requests promptly and effectively.
• Completing necessary reports accurately.
• Sharing information about local area highlights with guests.
• Ensuring transactions are integrated seamlessly into the guest experience.

Workplace Standards and Physical Requirements

All team members are expected to uphold critical standards for success, including maintaining a safe workplace and adhering to company policies and procedures. Professionalism in appearance and communication is essential. The role requires physical activity, including standing, sitting, or walking for extended periods, and the ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

General Requirements

• Creating a safe work environment.
• Following company policies and procedures.
• Maintaining confidentiality.
• Protecting company assets.
• Upholding quality standards.
• Ensuring professional uniform, personal appearance, and communications.

Experience and Location

This position is based in Mecca, Makkah, Saudi Arabia, and is suitable for candidates with 0-1 years of relevant experience. The role is full-time, and salary details will be discussed during the interview process.