Agent Reservation Sales

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	مكة المكرمة

وصف الوظيفة

About the Role

Courtyard by Marriott is seeking an Agent Reservation Sales to join their team in Mecca, Makkah, Saudi Arabia. This full-time role involves managing all aspects of guest reservations, ensuring accuracy and guest satisfaction. The position requires 0-1 years of experience.

Key Responsibilities

Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
Identify guest reservation needs, determine appropriate room types, and verify availability and rates.
Explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests from guests.
Answer questions regarding property facilities, services, and room accommodations.
Apply sales techniques to maximize revenue.
Communicate information concerning designated VIP reservations.
Input and access data within the reservation system.
Address challenges in accommodating rooming requests by coordinating with relevant individuals or departments.
Oversee the accuracy of room blocks and reservations.
Input group rooming lists using reservation systems and revise room blocks to maintain required room availability.
Maintain organized files for all groups.
Set up proper billing accounts in accordance with Accounting policies.

Operational Standards and Guest Relations

Adhere to all company policies and procedures, ensuring a clean and professional appearance.
Maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipating and addressing service needs.
Assist individuals with disabilities and express genuine appreciation to guests.
Communicate clearly and professionally, preparing accurate written documents and answering telephones with appropriate etiquette.

Team Collaboration and Compliance

Develop and maintain positive working relationships with colleagues.
Support the team in achieving common goals and respond appropriately to employee concerns.
Comply with quality assurance expectations and standards.
Read and visually verify information in various formats.
Perform other reasonable job duties as requested by Supervisors.

Qualifications and Requirements

Education: High school diploma or *** equivalent.
Related Work Experience: At least 1 year of related work experience is preferred.
Supervisory Experience: No supervisory experience is required.
License or Certification: None specified.