Agent Reservation Sales

About the Role

Marriott International is seeking an Agent-Reservation Sales for a full-time position in Makkah. This role involves processing reservation requests, changes, and cancellations, ensuring guest needs are met, and maintaining accuracy in the reservation system.

Key Responsibilities

• Process all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Identify guest reservation needs, determine appropriate room types, and verify availability and rates.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests from guests.
• Answer questions regarding property facilities/services and room accommodations.
• Utilize sales techniques to maximize revenue.
• Communicate information concerning designated VIP reservations.
• Input and access data within the reservation system.
• Address challenges in accommodating rooming requests by coordinating with relevant individuals or departments.
• Oversee the accuracy of room blocks and reservations.
• Input group rooming lists, revise room blocks to maintain required availability, and keep organized files for all groups.
• Set up proper billing accounts in accordance with Accounting policies.

Operational Standards and Guest Relations

• Adhere to all company policies and procedures, ensuring a professional appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests according to company standards, anticipate service needs, and assist individuals with disabilities.
• Communicate clearly and professionally, prepare accurate written documents, and answer telephones using appropriate etiquette.
• Develop positive working relationships, support team goals, and respond appropriately to employee concerns.
• Comply with quality assurance expectations and standards.

Qualifications and Requirements

• Experience required: 0-1 year.
• Ability to read and visually verify information in various formats.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

About the Team

The Courtyard brand focuses on serving the needs of travelers, originally designed for business travelers. The team seeks individuals who are dedicated to providing a high level of guest experience, enjoy working within a collaborative team, and are committed to continuous improvement. Joining Courtyard means becoming part of the Marriott International portfolio of brands.