Boutique Manager

About the Role

Montblanc is seeking a Boutique Manager to lead operations in Makkah or Jeddah. This full-time role is responsible for developing and maximizing the boutique's performance by achieving sales, profit, and strategic objectives. The ideal candidate will have 5-10 years of relevant experience.

Key Responsibilities

• Sales: Maximize turnover and profitability, including sales generated both inside and outside the boutique (*, presentations to VIP clients). This involves controlling discounts and general expenses, conducting performance analysis, developing KPIs, and performing SWOT analysis.
• Customer Focus & Service: Maintain direct contact with Royals and Collectors, implement customer relationship programs, improve database registration quality and quantity, and ensure professional customer service and after-sales service execution.
• Team Management & Leadership: Set KPIs and targets for the team, manage personal development and talent, motivate, monitor, and appraise team members. Responsibilities also include integrating and training new Sales Associates and supporting the Retail Director in recruitment.
• Operations and Administration: Serve as the main contact for all boutique-related requests, ensure strict adherence to Richemont & Montblanc retail procedures, optimize stock management (replenishment, rotation, inventory), ensure timely delivery of boutique reports, maintain the boutique, implement security concepts, and execute promotions and incentives.

Coordination and Collaboration

The Boutique Manager will work closely with various internal stakeholders to ensure operational excellence and strategic alignment:

• With the Retail Director: Define boutique objectives, support and realize marketing activities, and develop merchandising concepts.
• In coordination with the Visibility Manager: Ensure excellence at the point of sale at all times, control display quality, and adhere to appropriate display and product guidelines.
• In coordination with the Sales Trainer: Coach boutique teams and monitor their self-learning progress.

Qualifications and Experience

• 5-10 years of experience in a relevant role.
• Proven ability to maximize sales and profitability.
• Strong background in customer relationship management, including interaction with VIP clients.
• Demonstrated leadership skills in team management, motivation, and development.
• Experience in retail operations, administration, and stock management.

Work Environment

This is a full-time position based in Makkah or Jeddah, Saudi Arabia. The role involves direct interaction with high-profile clients and requires adherence to specific retail procedures.