Collector

About Medica Group

Medica Group is a key partner in aesthetic medicine solutions and technologies, representing leading companies in the aesthetic, medical equipment, and skin product sectors across the MENA region. The company's diverse team is dedicated to improving lives through innovative solutions for various skin and body needs. Medica Group fosters an environment that encourages forward-thinking, innovation, and creativity in the distribution, marketing, and sales of aesthetic and medical equipment, face and body solutions, and digital dentistry.

The Role of Collector

Medica Group is seeking a Collector to join its team in Makkah, with operations covering Jeddah and Makkah. This full-time role is responsible for managing accounts receivable and ensuring timely payments from customers. The Collector will engage in proactive communication with clients, apply effective negotiation skills, and resolve payment issues while maintaining positive customer relationships. The position requires close collaboration with credit and sales teams to track overdue accounts and streamline the collection process.

Key Responsibilities

• Monitor and manage customer accounts to ensure timely payments in accordance with established terms.
• Investigate and resolve discrepancies or disputes related to invoices or payment terms.
• Send payment reminders and follow up on outstanding balances.
• Communicate professionally with customers, providing clear information on account status and payment options.
• Address customer queries concerning billing, payment schedules, and payment methods.
• Facilitate payment settlements or arrange debt recovery, ensuring compliance with company policies and legal regulations.
• Maintain accurate records of customer communications, payment arrangements, and account status updates.
• Update customer account information to ensure all records are current and accurate within the company's financial system.
• Escalate problematic accounts to higher management or involve external agencies for collection when necessary.
• Collaborate with sales and finance teams to ensure timely processing of payments and accurate reporting of account status.
• Provide feedback to the sales team regarding customers with recurring payment issues or disputes.
• Maintain positive customer relationships, even when managing overdue accounts, to support ongoing business partnerships.

Qualifications and Experience

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• 2 to 5 years of experience in collections, credit control, or accounts receivable.
• Proven experience in balance confirmation, accounts reconciliation, and payment follow-ups.
• Experience managing multiple customer accounts and prioritizing collection activities effectively.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Good understanding of financial regulations, credit risk, and accounts receivable processes.
• Fluency in both English and Arabic is mandatory.
• Valid driving license and access to a personal vehicle.

Required Skills

• Strong communication and negotiation skills.
• Effective problem-solving abilities.
• Excellent attention to detail and accuracy.
• Strong organizational skills.

Application Process

Qualified candidates are invited to apply for this full-time Collector position. The salary for this role will be disclosed during the interview process.