E Commerce Manager LDB

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	مكة المكرمة

وصف الوظيفة

About the Role

L'Oréal is seeking an E-Commerce Manager LDB for a full-time position in Makkah, with responsibilities extending to Jeddah. This role involves owning the commercial strategy, customer P&L, Joint Business Planning (JBP), and end-to-end commercial execution for dedicated digital accounts such as Amazon KSA, Noon, and omnichannel pure-play/quick-commerce extensions of key pharmacy players like Nahdi Online and Al-Dawaa Online.

Role Context and Focus

The E-Commerce Manager LDB will transition from administrative coordination to strategic commercial partnership. This includes fact-based negotiations, algorithmic growth strategies, and OxO (Online x Offline) synergy. The position requires a focus on defining and leading long-term customer account plans aligned with LDB division priorities and customer digital growth potential.

Key Responsibilities

Define and lead the annual and multi-year customer account plan, aligning with LDB division priorities and customer digital growth potential.
Lead annual and in-year commercial negotiations, including margins, payment terms, co-investment, rebates, and platform commercial fees, adhering to Group SPEED and RGM guidelines.
Develop a category-grounded digital commercial narrative for each account, integrating LDB shopper insights, dermo-cosmetics basket dynamics, and platform algorithms.
Coordinate with Zone Division leads and Country Multi-Divisional teams for pan-regional platforms to leverage group-level negotiating power while defending LDB-specific brand equity and commercial conditions.
Manage the account P&L, ensuring delivery on Net Sales Value (NSV), Gross Margin, and Sell-In/Sell-Out (SI/SO) targets.
Steer promotional intensity, mechanics, and discount corridors in compliance with RGM golden rules to prevent price erosion and cross-channel conflict.
Co-steer Retail Media budgets and performance marketing campaigns with the CDMO Retail Media team to optimize ROAS and customer acquisition cost.
Build dynamic, rolling sales forecasts and demand plans based on traffic trends, promotional uplift, seasonality, and past sell-out patterns.
Monitor inventory levels, out-of-stock rates, order fill rates, and supply lead times, resolving operational bottlenecks with Supply Chain.
Prioritize core dermo-cosmetics hero SKUs and launch innovations in line with category growth platforms.
Lead the Market Pure Player Squad, coordinating weekly and monthly alignment with cross-functional partners.
Partner with the E-Activation Specialist to ensure digital shelf requirements are executed on time and comply with brand guidelines.
Coordinate with physical-store OxO KAMs to ensure consistency in promotional calendars, hero launches, and pricing between brick-and-mortar pharmacies and online platforms.
Maintain and audit all formal trade agreements, contract amendments, master data sheets, and vendor terms.
Review weekly/monthly Scorecards and initiate corrective action plans when targets deviate.