Executive Sales

About the Role

Le Méridien Hotels & Resorts is seeking an Executive Sales professional to join their team in Makkah. This full-time role involves engaging with guests and various departments to ensure high service standards and maximize revenue through effective sales techniques. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Contact relevant individuals or departments (*, Sales, Data Administration, Accounting) to resolve guest calls, requests, or problems.
• Utilize sales techniques to maximize revenue, including up-selling, while maintaining guest loyalty to Marriott.
• Determine and provide complimentary gifts to guests as a token of appreciation for their patronage (*, rewards points, show tickets, gift certificates).
• Promote awareness of the brand image both internally and externally.
• Process requests for redeeming Marriott Rewards points.
• Handle all reservation requests, changes, and cancellations received via phone, fax, or mail.
• Enter Marriott Rewards information into the appropriate software when taking guest reservations.
• Answer, record, and process all guest calls, requests, questions, or concerns.
• Perform general office duties to support Sales & Marketing, such as filing, sending emails, typing, and faxing.

Operational Support and Professional Conduct

• Assist management in training and motivating employees, serving as a role model.
• Adhere to all company policies and procedures, ensuring a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address service needs, and express genuine appreciation.
• Communicate professionally and clearly, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues, support team goals, and respond appropriately to employee concerns.
• Monitor the performance of others to ensure adherence to quality expectations and standards.

Physical Requirements

• Ability to read and visually verify information in various formats.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Additional Duties

The Executive Sales professional will perform other reasonable job duties as requested by supervisors to support the overall operations of Le Méridien Hotels & Resorts in Makkah.