Guest Services Executive (Saudi National) Front Office Jumeirah Jabal Omar Hotel

About the Role

An opportunity has arisen for a Guest Services Executive (Saudi National) within the Front Office team at Jumeirah Jabal Omar Hotel in Makkah. This full-time position is suitable for candidates with 0-1 years of experience.

About Jumeirah

Jumeirah, a member of Dubai Holding, operates a portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. The brand is recognized for its luxury hospitality, including beachfront resorts, city hotels, and residences, offering distinguished service and experiences to guests globally.

About Jumeirah Jabal Omar Makkah

Jumeirah Jabal Omar Makkah is located minutes from Masjid Al Haram, offering comfort and Arabian hospitality. The hotel features dining venues, retail outlets, a gym, an executive lounge, and meeting spaces across four towers. Guests can experience views of the Grand Mosque and a diverse culinary offering.

Key Responsibilities

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with other departments, including Housekeeping, Concierge, Executive Lounge, Recreation, and F&B, to fulfill guest needs.
• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints professionally and escalate complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.

Qualifications and Experience

• The ideal candidate will have 0-1 years of relevant experience.
• This position is open to Saudi Nationals.

Employee Benefits

The role offers an attractive salary paid in Saudi Riyals (SAR). Benefits include F&B benefits, reduced hotel rates across Jumeirah properties globally, comprehensive leave and health care packages, and flights home.