Outlet Manager

About the Role

Hilton is seeking an experienced Outlet Manager to oversee daily operations for one of its hotel dining outlets in Makkah. This full-time position involves managing all aspects of the outlet to ensure high standards of guest service and operational efficiency. The role requires 5-10 years of relevant experience.

Key Responsibilities

• Lead daily outlet operations, including guest service standards, product quality, inventory management, cost controls, profitability, marketing, and budgeting.
• Enforce company policies and procedures to maintain operational consistency.
• Monitor service and product quality, assess guest satisfaction, and address issues to continuously improve the dining experience.
• Supervise, coach, and mentor team members, conduct performance evaluations, and provide professional development opportunities.
• Recognize team achievements to foster a high-performing and engaged team.
• Implement marketing strategies, up-selling techniques, and promotional initiatives to maximize food and beverage sales and profitability.
• Lead hiring efforts, conduct interviews, and train new team members to uphold service standards and operational excellence.
• Ensure compliance with health, safety, sanitation, and alcohol awareness regulations to maintain guest and team member wellbeing.

Qualifications and Experience

• A minimum of 5-10 years of experience in a similar role within the hospitality industry.
• Demonstrated ability to manage daily operations of a dining outlet.
• Experience in leading and developing a team.
• Proficiency in implementing sales and marketing strategies.
• Knowledge of health, safety, and sanitation regulations.

About Hilton

Hilton is a global hospitality leader recognized for its workplace culture and commitment to guest experiences. The company has received recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton focuses on providing a supportive environment for its team members and setting standards in the travel industry.

Work Environment

This role is based in Makkah and is a full-time position. The Outlet Manager will work within a team-oriented environment, contributing to the overall guest experience and operational success of the hotel's dining facilities.

Application Process

Interested candidates are encouraged to apply to join the Hilton team and contribute to its hospitality standards.