Reservation Sales Agent

About Dnata Travel Group

Dnata Travel Group partners with leading airlines, travel management organizations, and brands within the travel industry. The company's expertise spans business travel management, global tour operations, group and incentive arrangements, specialized management services, advanced information technology systems, and travel retailing. Dnata is committed to a culture of excellence, delivering award-winning service standards through continuous product innovation and maintaining high service quality.

The Role of Reservation Sales Agent

The Reservation Sales Agent is a front-line position responsible for providing superior and consistent quality travel services to clients and potential clients. This full-time role is based in Makkah, with operations also in Jeddah, and focuses on selling airline tickets and travel-related products, providing leisure information, and managing Groups and Events services. The primary objective is to convert inquiries into ticketed sales through efficient and friendly customer service.

Key Responsibilities

• Deliver high standards of customer service to all clients, including Retail, Government, and Corporate, utilizing all available tools and addressing queries promptly.
• Offer products, services, and loyalty programs contracted by Dnata Travel, providing comprehensive information on destinations and products to meet customer travel requirements.
• Maximize sales opportunities by cross-selling and upselling relevant auxiliary products to increase revenue.
• Make travel-related reservations and issue tickets, ensuring compliance with all airline, hotel, and product rules and regulations, and that the product aligns with client expectations.
• Recommend alternative travel classes, routes, or carriers when requested seats are unavailable, effectively selling space and products to increase Dnata's revenues, while also seeking up-sell and cross-sell opportunities.
• Inform customers about mandatory travel requirements such as passport, visa, health, and insurance, along with check-in details.
• Maintain strong working relationships with clients, updating them on new products and services and continuously working to improve these relationships.
• Adhere to all Dnata Service Standard (DSS) and internal audit standards to ensure compliance with defined benchmarks.
• Implement all changes to Dnata front or back office systems, airline fares, schedules, and procedures to deliver superior client service.
• Ensure all revenue documents are correctly reported daily in the Back Office System for accurate invoicing by the Sales and Revenue Accounts Department or Lodged Card Operator, and update relevant information as per corporate client requirements during invoicing.

Qualifications and Experience

• 0-1 year of experience in a relevant field.
• Demonstrated ability to provide high-quality customer service.
• Proficiency in making travel reservations and issuing tickets.
• Understanding of airline/hotel/product rules and regulations.

Work Location

This position is based in Makkah, Saudi Arabia, with operational presence also in Jeddah.

Application Process

Interested candidates are encouraged to apply for this full-time Reservation Sales Agent position. Salary details will be disclosed during the application process.