Reservations Agent (Saudi National) Reservations Jumeirah Jabal Omar Hotel

About Jumeirah Hotels and Resorts

Jumeirah, a global luxury hospitality company and a member of Dubai Holding, operates a portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Since its establishment in 1999 with the opening of Jumeirah Burj Al Arab, the brand has been recognized for its beachfront resorts, city hotels, and residences. Jumeirah is known for its service and for crafting experiences for guests globally.

About Jumeirah Jabal Omar Makkah

Jumeirah Jabal Omar Makkah is located minutes from Masjid Al Haram in Makkah. The hotel offers comfort and Arabian hospitality, spread across four towers. It features various dining venues, retail outlets, a gym, an executive lounge, and meeting spaces. Guests have views of the Grand Mosque and access to Mediterranean, Persian, Middle Eastern, and Southeast Asian cuisines.

About the Role

Jumeirah Jabal Omar is seeking a Reservations Agent (Saudi National) to join the Reservations Department. This is a full-time position based in Makkah, requiring 0-1 years of experience.

Key Responsibilities

• Respond to professional email inquiries within 24 hours, prioritizing current month correspondence.
• Answer incoming calls within three rings, using appropriate greetings.
• Collect all necessary guest details during the booking process, including recognizing repeat guests, contact information, passport copies, flight details, special occasions, and preferences.
• Ensure all guest details are accurately updated in the Opera system.
• Maintain professional email and telephone etiquette.
• Review all reservation correspondence for special instructions and requests.
• Communicate special instructions and requests to the respective departments.
• Inform relevant departments about last-minute changes, such as new bookings, cancellations, or additional information.

Qualifications and Experience

• 0-1 years of experience in a relevant field.
• Must be a Saudi National.

Work Type and Location

This is a full-time position located in Makkah, Saudi Arabia.