Revenue Manager of BI & Pricing

About Fairmont Hotels & Resorts in Makkah

Fairmont Hotels & Resorts operates several prominent properties in Makkah, Saudi Arabia, including the Makkah Clock Royal Tower, Raffles Makkah Palace, Swissôtel Makkah, and Swissôtel Al Maqam. These hotels are strategically located near the Masjid Al Haram and the Holy Ka’aba, forming part of the Abraj Al Bait Complex. They offer a range of luxurious accommodations and services, catering to pilgrims and visitors with authentic hospitality and modern amenities.

Role Overview: Revenue Manager of BI & Pricing

The Revenue Manager of BI & Pricing will report to the Group Director of Revenue Management. This full-time role is based in Makkah and is responsible for supporting the hotel's Commercial Strategy team. Key areas of focus include meticulous data collection, accurate reporting, and efficient system maintenance. The role also involves supporting special projects related to revenue-generating initiatives, with an emphasis on execution, data accuracy, routine system maintenance, foundational analysis, and continuous learning.

Key Responsibilities

• Ensure accuracy of information and data, actively seeking to create or enhance automation efforts in reporting tools between systems.
• Assist in the preparation of competitive analysis and supporting documents for revenue meetings, internal reporting, and corporate teams.
• Generate and update all Revenue Management reports accurately, serving as the primary link for analytical needs of the Revenue Management team and senior leadership.
• Perform detailed data entry and routine system maintenance, including rate loading, restrictions management, and daily system checks, ensuring system hygiene in accordance with Accor and brand standards.
• Maintain all revenue management systems, including FLYR, BI, IDeaS, and Demand 360.
• Assist in developing and implementing the pricing framework across the complex.
• Contribute to 1-, 3-, and 5-year project plans aimed at creating a sustainable Total Revenue Department.
• Support the launch of Food and Beverage and Ancillary Revenue KPIs and worksheets.
• Maintain close relationships with the Global Reservations Centre (GRC) to ensure call center staff are continuously updated on complex hotel information.
• Support special projects within Revenue Management focused on identifying new revenue opportunities.
• Perform ad-hoc tasks, analysis, and reporting for senior leadership as needed.

Qualifications and Experience

• A minimum of 5-10 years of relevant experience is required.
• Strong communication skills, both verbal and written.
• Strong analytical skills and attention to detail.
• Experience with IDeaS RMS, Opera PMS, Passkey, Delphi, or Opera Sales and Catering is preferred.
• Hands-on experience with IDeaS, Demand360, FLYR, and BI Pro.
• Proficiency in SQL and experience integrating data from multiple systems are advantageous.
• Demonstrated ability to be organized and multitask effectively.
• Ability to complete work within given deadlines.
• Ability to maintain confidentiality of proprietary information and protect company assets.

Physical Demands

This position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking, lifting, and carrying up to 20 lbs may be required. The role also involves performing other reasonable job duties as requested.