Credit Cards Systems Analyst

About the Role

Gulf International Bank is seeking a Credit Cards Systems Analyst to join their team in Al Khobar. This full-time role involves leading the requirements gathering, analysis, design, development, implementation, maintenance, and 2nd level support of IT solutions for the IT credit cards platform, encompassing retail, commercial/corporate, Islamic, and conventional card systems. The position requires 3-5 years of relevant experience.

Key Responsibilities

• Lead the analysis, design, configuration, implementation, and maintenance of IT solutions for credit card systems.
• Support requirements gathering, development, implementation, and maintenance of credit card IT solutions.
• Resolve issues, identify solutions, or determine the root cause of discrepancies/outages in a timely manner.
• Identify and implement procedures and process improvements.
• Collaborate with business/operation teams, ITCC support, QA/testing, external vendors, and internal IT teams to align development activities with project targets.
• Work with IT teams, including Client Engagement and Project Delivery, to maintain project plans and documentation.
• Ensure all changes comply with local regulations, audit, PCI, Shariah, and information/cyber security requirements.
• Coordinate with Network and Infrastructure teams to ensure appropriate hardware, software, storage, and network resources are in place.
• Identify resource and equipment requirements, perform efficient capacity planning, and manage software/hardware availability.
• Ensure systems and technology are consistently upgraded to the latest application versions.
• Lead technical activities for certifying the bank’s credit card solutions/systems with local and international networks.
• Guide the team through development, testing, and implementation stages, and review completed work.
• Validate test conditions (accuracy and completeness of test plans) and review testing progress.
• Assist the Tech Lead, Project Manager/PMO with progress reports, planning, scoping, implementation, and vendor management.
• Make quick decisions and solve technical problems to facilitate efficient project implementation.
• Provide 2nd Level production/DR support and follow the change control lifecycle for issue reporting, investigation, analysis, and resolution or vendor follow-up.
• Analyze issues, obtain fixes, and support the testing cycle thoroughly within stipulated timelines.
• Provide technical training and mentorship to team members as required.
• Assist business analysts in preparing accurate and detailed requirement specifications, user interface guides, and functional specification documents.
• Provide technical guidance to business users.
• Adhere to the bank’s established procedures, policies, and guidelines.
• Perform other related system activities as directed by superiors.

Required Skills and Experience

• 3-5 years of experience in a relevant field.
• Excellent verbal and written communication skills.
• Ability to interact professionally with diverse groups, including executives, managers, and subject matter experts.