Restaurant Host (Only Saudis)

About the Role

Kempinski Hotels is seeking a Restaurant Host to join their team in Al Khobar, Eastern Province. This full-time role is open exclusively to Saudi nationals and requires 0-1 years of experience. The primary responsibility involves serving food and beverages to guests, ensuring a courteous, professional, and efficient service that aligns with hotel standards and Kempinski’s DNA values, with the aim of encouraging sales and maximizing guest satisfaction.

Key Responsibilities

• Report to duty punctually, adhering to the hotel's dress code and Kempinski grooming standards, including wearing the correct uniform, appropriate shoes, and nametag.
• Provide courteous, professional, and efficient service at all times.
• Perform all duties and tasks as required by the assigned outlet.
• Maintain thorough knowledge of all services and products offered by the hotel, including food and beverage items.
• Explain and upsell items offered by the department, providing alternatives when necessary.
• Monitor operating supplies and equipment, actively working to reduce spoilage and wastage.
• Ensure the workplace and surrounding areas are kept clean and organized.
• Successfully execute opening and closing procedures for the assigned outlet.
• Handle guest inquiries courteously and efficiently, reporting complaints and feedback to supervisors for follow-up.
• Operate the existing POS system according to the assigned responsibility level.
• Adhere strictly to hotel policies, including fire, hygiene, health, and safety regulations.
• Maintain good rapport and working relationships with colleagues within the department and hotel.
• Attend and contribute to all scheduled staff meetings and training sessions.
• Undertake reasonable tasks and secondary duties as assigned by the Department Head.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Project a positive and motivated attitude, exercising self-control.

Guest Relations and Coordination

• Maintain and update the restaurant's guest history records.
• Keep a legible and up-to-date reservation book.
• Coordinate the printing of restaurant menus.
• Maintain excellent communication with related departments, including Guest Services, Concierge, Restaurant Reservations, other F&B outlets, In-Room Dining, and Banquet Service.

Qualifications and Requirements

• 0-1 years of experience in a similar role.
• Ability to provide courteous, professional, and efficient service.
• Knowledge of food and beverage items and upselling techniques.
• Familiarity with POS systems.
• Strong communication and interpersonal skills.
• Adherence to hygiene, health, and safety standards.

Work Environment

This is a full-time position based in Al Khobar, within the Eastern region. The role involves working within a dynamic hotel environment, requiring adaptability to changes dictated by hotel management and business needs.

Application

Interested Saudi nationals are encouraged to apply for this position.