Senior Associate SME Account Management

About Bupa Arabia

Bupa Arabia is seeking a Senior Associate SME Account Management to join their team in Al Khobar, Eastern Region. This is a full-time position focused on managing and growing relationships within the Small and Medium-sized Enterprises (SME) sector.

Role Overview

The primary objective of this role is to ensure the sale of specific Bupa products to retail customers, utilizing generated leads and aligning with customer needs. The Senior Associate will be responsible for adhering to all sales processes to ensure high customer satisfaction, thereby contributing to the achievement of Retail Sales business targets. The role requires 0-1 years of experience.

Key Responsibilities

• Adhere to Key Performance Indicators (KPIs) set by the team leader for calls, visits, and proposals.
• Identify new leads through various sources including the internet, calls, territory management, referrals, and CRM.
• Submit quotations within department KPIs, typically within 72 hours.
• Maintain high standards in written correspondence in both Arabic and English.
• Achieve renewal book targets.
• Track all sales stages from prospect identification, calls, meetings, follow-ups, pricing, agreement signature, and ongoing relationship management.
• Ensure premium collection in accordance with Finance policy and BA credit control policy.
• Achieve 100% collection of outstanding premiums.
• Submit daily sales reports to the Team Leader.
• Provide a monthly report detailing won and lost accounts.
• Monitor market trends and competitor activities, and relay intelligence to retail sales management.
• Meet minimum weekly sales call standards and complete all reporting and forecasting in a timely manner.
• Ensure complete customer satisfaction during interactions.
• Follow up on customer queries and requests that require interaction with other departments (*, Membership, Customer Service, Pre-Auth, Claim, Finance).
• Conduct monthly visits, or as needed, to build client relationships and apply loyalty programs.
• Comply with all regulatory requirements of SAMA and CCHI to mitigate compliance risks.

Experience and Qualifications

• 0-1 years of relevant experience.
• Demonstrated ability to follow sales processes and achieve targets.
• Proficiency in written Arabic and English for professional correspondence.

Work Environment

This full-time position is based in Al Khobar, within the Eastern Region, and involves direct interaction with retail customers and internal departments.