Technician / Mechanic📣 إعلان

About the Role

Samaco Motors is seeking a Technician / Mechanic to join our team in Al Khobar. This full-time position involves the accurate and skilful repair and servicing of all vehicles, with a particular focus on luxury cars. The role requires supporting the Workshop Controller, detecting and diagnosing faults, and ensuring all tasks are completed to the customer's satisfaction while adhering to safety and industry guidelines.

Vehicle Servicing and Repair

• Accurately and skilfully undertake the repair and servicing of all cars.
• Perform service and advanced diagnostic repair work as directed and in accordance with established procedures.
• Conduct routine service work on all vehicles.
• Analyse work orders to understand vehicle conditions, diagnosis accuracy, and agreed-upon work.
• Maintain the highest standards of workmanship in line with the latest technical guidance and evolving practices.
• Document completed work orders, ensuring accurate recording of hours and materials, and proper handling of warranty materials.
• Minimise wastage of all materials, oils, and fluids.

Workshop Leadership and Collaboration

• Support the Workshop Controller/Team Leader in the running of the Luxury Car facility.
• Assist the Workshop Controller/Team Leader in scheduling and prioritising work, advising on luxury car work requirements.
• Supervise the completion of jobs to ensure the highest standards of workmanship are achieved.
• Assume a leading position within the Workshop and advise the Luxury Car Team on work priorities.
• Act as a guide and mentor to junior level technicians, providing technical advice on non-luxury car work where required.
• Assist the Workshop Controller with the induction of new staff.
• Be proactive in suggesting better ways of working.
• Undertake all other tasks and responsibilities as requested by the Workshop Controller.

Customer Engagement and Diagnostics

• Detect and diagnose faults, establishing required work.
• Test vehicles and provide diagnostic reports to the Workshop Controller and service reception.
• Observe, recognise, and report on vehicle and component serviceability.
• Conduct pre-service booking discussions with customers to resolve issues, using customer-facing skills to interpret faults for accurate diagnosis.
• Communicate clearly and unambiguously with customer-facing Luxury Car staff and customers over fault diagnosis.
• Communicate with all other areas of business affected by potential work requirements (*, Parts, Bodyshop).
• Deal directly with customers in a customer-facing role, fulfilling all tasks to their complete satisfaction.
• Meet customers at new vehicle handover, setting up the vehicle and demonstrating technical features as required.
• Receive customers courteously, in line with the Retailer Manufacturer quality programme.
• For post-service booking, communicate clearly when explaining a fault diagnosis or work required.

Safety and Operational Compliance

• Safeguard and protect the customer’s vehicle and its contents while being repaired or serviced, ensuring adequate seat protection is used.
• Ensure vehicles comply with Retailer/Manufacturer and industry safety standards when returned to the customer, with any faults reported and noted on the job card.
• Adhere to all health and safety, environmental, and recycling policies, plus all internal policies and procedures.
• Check the condition and ensure the correct maintenance of tools, equipment, and other materials in accordance with company policy.
• Maintain your toolbox as per day one.
• Follow safe working practices and be proactive in suggesting possible improvements.

Professional Standards

This role requires a commitment to delivering high-quality workmanship, ensuring customer satisfaction, and maintaining strict adherence to all safety and operational guidelines. The Technician / Mechanic will contribute to the professional reputation of the retail facility by focusing on customer needs and meeting all deadlines set by management.