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Position Overview
The Front Desk Officer will be the first point of contact for visitors, clients, and employees, ensuring a welcoming and professional atmosphere. This role requires excellent communication, organizational skills, and the ability to manage multiple tasks efficiently. The Front Desk Officer will also assist with administrative support and maintain smooth front desk operations.

Key Responsibilities

• Reception Duties:
  Greet and welcome visitors, ensuring a positive and professional first impression.
  Manage incoming calls, emails, and correspondence, directing them to the appropriate personnel.
  Maintain a tidy and presentable reception area.
• Administrative Support:
  Schedule appointments and manage meeting room bookings.
  Handle basic clerical tasks such as data entry, filing, and photocopying.
  Assist in maintaining office supplies and coordinating deliveries.
• Customer Service:
  Address visitor and client queries courteously and promptly.
  Support employee inquiries related to office facilities or resources.
• Security And Compliance:
  Ensure visitors follow sign-in protocols and issue visitor badges when required.
  Liaise with security personnel for access control and emergency procedures.

Requirements

• Education: High School diploma (Bachelor’s degree preferred).
• Experience: Proven experience as a Front Desk Officer, Receptionist, or in a related role from 12 years of experience. However, fresh graduates are encouraged to apply.
• Technical Skills:
  Know-how of MS Office (Word, Excel, PowerPoint).
  Familiarity with office equipment (*, printers, fax machines).
• Soft Skills:
  Excellent verbal and written communication skills.
  Strong organizational and multitasking abilities.
  Customer-focused with problem-solving capabilities.
• Preferred Attributes:
  Positive and approachable personality.
  Ability to remain calm under pressure in a fast-paced environment.
  Prior experience in handling customer queries or complaints.

Join the Sofitel Al Khobar The Corniche Team!
As a Front Desk Agent at our luxurious 5-star hotel, you will be the first point of contact for our guests, offering exceptional service in an environment that values hospitality. Your role is pivotal in ensuring guests feel welcomed and valued during their stay.

Key Responsibilities:

• Greet and respond to guest requests while providing top-notch service.
• Manage check-in and check-out processes, collect payments, and settle accounts according to established standards.
• Handle restaurant take-away orders accurately.
• Enhance guests' experiences by taking initiative and personalizing service.
• Promote hotel facilities and look for opportunities to up-sell.
• Adhere to all hotel and departmental policies and procedures, including health and safety protocols.

Qualifications:

• Proficiency in English (verbal and written), knowledge of a second language is a plus.
• Prior customer-related experience preferred.
• Strong interpersonal skills and problem-solving abilities.
• Highly responsible and reliable in a fast-paced environment.
• Ability to perform well under pressure.