Customer Service ( Eastern)

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الدمام

وصف الوظيفة

About the Role

2P Perfect Presentation is seeking a Customer Service professional to join their team in Dammam, Eastern Region. This full-time role focuses on delivering a high-quality customer journey across multiple touchpoints, understanding customer needs, and resolving inquiries to improve satisfaction.

Role Overview

The Customer Service role is responsible for ensuring a consistent and positive customer experience by supporting internal teams and adapting to various customer service channels and operational needs. The ideal candidate will be customer-focused and proactive in their approach to service delivery.

Key Responsibilities

Handle customer inquiries, requests, and feedback across various communication channels, including phone, email, chat, social media, and in-person interactions.
Ensure timely and professional resolution of customer issues and complaints.
Maintain accurate records of all customer interactions and conduct necessary follow-ups.
Collaborate with internal teams to enhance processes and improve overall customer experience outcomes.
Identify recurring customer issues and propose suggestions for service improvement.
Support initiatives aimed at customer retention and satisfaction.
Ensure adherence to company policies, service standards, and quality guidelines.
Contribute to reporting and tracking customer satisfaction and service performance metrics.

Qualifications and Experience

0-1 years of experience in a customer service or customer experience role.
Demonstrated ability to understand customer needs and resolve inquiries effectively.
Proactive approach to customer satisfaction and problem-solving.