اخصائي دعم فني📣 إعلان
في إمداد الخبرات
منذ يوم واحد
منذ يوم واحدشارك
 | نوع العقد | دوام كامل |
 | طبيعة الوظيفة | بالموقع |
 | الموقع | الدمام |
About the Role:
The Junior Technical Support Specialist will serve as a critical point of contact for customers experiencing technical issues with their products or services. This role requires a detail-oriented and proactive individual who possesses a strong understanding of technical troubleshooting and customer service best practices.
Key Responsibilities:
Requirements:
The Junior Technical Support Specialist will serve as a critical point of contact for customers experiencing technical issues with their products or services. This role requires a detail-oriented and proactive individual who possesses a strong understanding of technical troubleshooting and customer service best practices.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, or chat to provide technical support and troubleshooting assistance.
- Diagnose and resolve technical issues related to hardware, software, and network problems, ensuring timely resolution.
- Maintain detailed records of support interactions in the ticketing system for tracking purposes and future reference.
- Collaborate with senior technical staff to escalate complex issues that require in-depth technical knowledge for further resolution.
- Provide training and guidance to customers on how to utilize products effectively to prevent common issues.
- Monitor and follow up on assigned tickets to ensure resolution within Service Level Agreements (SLAs).
- Assist in creating and maintaining a comprehensive knowledge base that documents common issues and their resolutions.
- Participate in team meetings to discuss ongoing issues and share insights for process improvements.
Requirements:
- A minimum of 12 years of experience in technical support or related field.
- Strong understanding of computer hardware and software, networking concepts, and operating systems (Windows, MacOS, and Linux).
- Proven ability to troubleshoot technical issues effectively and efficiently with a focus on resolution.
- Excellent verbal and written communication skills, demonstrating clarity in relaying technical information to end-users.
- Ability to work collaboratively within a team setting while maintaining a customer-first mindset.
- Familiarity with ticketing systems and remote troubleshooting tools.
- Strong analytical and problem-solving skills with attention to detail.
- Capacity to manage multiple priorities and adjust to changing circumstances in a fast-paced environment.
- Proficiency in documenting processes and creating support documentation for future reference.
متطلبات الوظيفة
- لجميع الجنسيات
- تتطلب ٠-١ سنة خبرة
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