وظائف اخصائي دعم فني في السعودية

We Are Hiring: Senior Technical Support Specialist
Location: Jeddah, Saudi Arabia
Company: Dezert Innovation Technology

Dezert Innovation Technology is pleased to announce an opening for a Senior Technical Support Specialist to join our technical team. The selected candidate will be responsible for providing advanced technical support, handling complex issues, and contributing to the continuous improvement of IT services delivered to internal users and clients.

Key Responsibilities:

• Provide advanced technical support and resolve complex technical issues.
• Diagnose and troubleshoot hardware, network, operating system, and enterprise application issues.
• Oversee and manage the Helpdesk ticketing system, ensuring compliance with SLA and quality standards.
• Coordinate with internal technical teams and external service providers when required.
• Install, configure, and maintain end-user devices (computers, printers, peripherals, and software).
• Support cloud-based systems and core business applications (*, Microsoft 365 and enterprise systems).
• Prepare analytical reports on recurring issues and recommend preventive and improvement solutions.
• Contribute to IT documentation, procedures, and Standard Operating Procedures (SOPs).
• Provide guidance and support to junior technical support team members when needed.

Requirements:

• Saudi nationality (mandatory).
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 4–6 years of hands-on experience in technical support or IT roles.
• Strong experience with Windows and macOS operating systems.
• Advanced knowledge of networking fundamentals (LAN / WAN / VPN / Troubleshooting).
• Experience with Helpdesk and IT service management systems.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work under pressure and handle critical technical situations.
• Advanced level of English, both written and spoken.
• Professional certifications such as ITIL, CompTIA, or Microsoft are a plus.

Benefits:

• Professional and innovative technical work environment.
• Continuous training and professional development opportunities.
• Clear career growth and advancement path.
• Competitive salary and benefits package based on experience and qualifications.

Join Our Team as a Technical Support Engineer!
At Salamat First Medical Company, we are dedicated to providing top-notch healthcare services and we need a Technical Support Engineer to join our dynamic IT team in Hail, Saudi Arabia. If you are customer-focused and passionate about solving complex technical issues, this role is for you!

Key Responsibilities:

• Provide first and second-line technical support to end-users via phone, email, and remote assistance tools.
• Install, configure, troubleshoot, and maintain network equipment (routers, switches, wireless access points).
• Administer and support firewall technologies (*, Fortinet, Cisco), including policy management and basic security audits.
• Implement, configure, and provide in-depth support for VoIP phone systems, with specialized expertise in Grandstream devices and ecosystems.
• Set up, monitor, and manage network monitoring tools (PRTG) to ensure network health and proactive issue resolution.
• Document all support interactions, solutions, and network configurations accurately.
• Collaborate with senior engineers on network projects and improvements.
• Provide basic user training on new systems and technologies.

Required Qualifications & Skills:

• Must hold a transferable Iqama (for Saudi-based applicants).
• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Proven experience (2+ years) in a technical support or network support role.
• Strong hands-on experience with Grandstream VoIP systems (GXP phones, UCM series, configuration, troubleshooting).
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN).
• Practical experience with firewall administration and security concepts.
• Experience with network monitoring and management tools.
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues under pressure.

Join ENERCON as a Technical Support Specialist!
We are looking for dedicated individuals to strengthen our SCADA Windfarm Control team. At ENERCON, we have been leaders in the wind energy sector for over 40 years, pioneering innovative turbine technology and achieving excellence in customer satisfaction.

Your Responsibilities:

• Ensure the technical availability of assigned facilities.
• Evaluate and analyze disturbances in wind farm monitoring and control systems, initiating corrective measures.
• Provide technical support and lead service technicians in wind farm monitoring and control systems.
• Support customers with technical inquiries.
• Assess and control technical protocols, and prepare technical reports.
• Conduct post-order checks and provide feedback to technicians.
• Assist in the commissioning of monitoring and control systems in coordination with commissioning coordinators.

Your Qualifications:

• Completed vocational training in electrical engineering.
• Strong knowledge in remote control and regulation technology.
• Good command of SAP and English.
• Competent in MS Office applications.
• Strong assertiveness, initiative, organizational, and communication skills.

Your Benefits:

• Opportunity to work remotely up to 80% of the time.
• Internal and external training opportunities, including through the ENERCON Academy.
• Flexible working hours through various work models.
• Company pension scheme, private disability insurance at special conditions, and financial support for wealth-building benefits.
• Bike leasing option.
• Corporate health management including company fitness programs.
• 30 days of vacation per year.

This position is available immediately as a permanent employment contract.

We Are Hiring: Senior Technical Support Specialist
Location: Jeddah, Saudi Arabia
Company: Dezert Innovation Technology

Dezert Innovation Technology is pleased to announce an opening for a Senior Technical Support Specialist to join our technical team. The selected candidate will be responsible for providing advanced technical support, handling complex issues, and contributing to the continuous improvement of IT services delivered to internal users and clients.

Key Responsibilities:

• Provide advanced technical support and resolve complex technical issues.
• Diagnose and troubleshoot hardware, network, operating system, and enterprise application issues.
• Oversee and manage the Helpdesk ticketing system, ensuring compliance with SLA and quality standards.
• Coordinate with internal technical teams and external service providers when required.
• Install, configure, and maintain end-user devices (computers, printers, peripherals, and software).
• Support cloud-based systems and core business applications (*, Microsoft 365 and enterprise systems).
• Prepare analytical reports on recurring issues and recommend preventive and improvement solutions.
• Contribute to IT documentation, procedures, and Standard Operating Procedures (SOPs).
• Provide guidance and support to junior technical support team members when needed.

Requirements:

• Saudi nationality (mandatory).
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 4–6 years of hands-on experience in technical support or IT roles.
• Strong experience with Windows and macOS operating systems.
• Advanced knowledge of networking fundamentals (LAN / WAN / VPN / Troubleshooting).
• Experience with Helpdesk and IT service management systems.
• Excellent communication, analytical, and problem-solving skills.
• Ability to work under pressure and handle critical technical situations.
• Advanced level of English, both written and spoken.
• Professional certifications such as ITIL, CompTIA, or Microsoft are a plus.

Benefits:

• Professional and innovative technical work environment.
• Continuous training and professional development opportunities.
• Clear career growth and advancement path.
• Competitive salary and benefits package based on experience and qualifications.

Join alfanar as a Technical Support Specialist!
In this role, you will provide essential hardware and software technical support efficiently and in a timely manner. This position is crucial for helping our teams achieve operational plans while maintaining quality standards as per defined policies.

Key Responsibilities:

• Provide professional enterprise technical support, addressing the root causes of issues.
• Install and configure systems and troubleshoot hardware/software faults.
• Support end users on various operating systems including Windows and Mac OS.
• Conduct remote and on-site support as needed.
• Draft documentation of support tickets and provide management updates on progress.

Qualifications:
- Bachelor’s degree in Computer Science or a related field.
- 2 to 4 years of experience in technical support.
- Familiarity with data security, help desk technologies, and emerging network technology.

About alfanar:
alfanar is committed to providing high-quality standards to its customers while continuously developing its human capital. The company values a proactive work environment where employees are empowered to contribute to innovative solutions. Join us to be part of a company that is transforming cities into sustainable and habitable environments!

Join ENERCON as a Technical Support Specialist!
We are looking for dedicated individuals to strengthen our SCADA Windfarm Control team. At ENERCON, we have been leaders in the wind energy sector for over 40 years, pioneering innovative turbine technology and achieving excellence in customer satisfaction.

Your Responsibilities:

• Ensure the technical availability of assigned facilities.
• Evaluate and analyze disturbances in wind farm monitoring and control systems, initiating corrective measures.
• Provide technical support and lead service technicians in wind farm monitoring and control systems.
• Support customers with technical inquiries.
• Assess and control technical protocols, and prepare technical reports.
• Conduct post-order checks and provide feedback to technicians.
• Assist in the commissioning of monitoring and control systems in coordination with commissioning coordinators.

Your Qualifications:

• Completed vocational training in electrical engineering.
• Strong knowledge in remote control and regulation technology.
• Good command of SAP and English.
• Competent in MS Office applications.
• Strong assertiveness, initiative, organizational, and communication skills.

Your Benefits:

• Opportunity to work remotely up to 80% of the time.
• Internal and external training opportunities, including through the ENERCON Academy.
• Flexible working hours through various work models.
• Company pension scheme, private disability insurance at special conditions, and financial support for wealth-building benefits.
• Bike leasing option.
• Corporate health management including company fitness programs.
• 30 days of vacation per year.

This position is available immediately as a permanent employment contract.

Join SMART Technology Solutions, a leading Saudi company established in 2007, as a Technical Support Specialist. Our mission is to provide exceptional IT services and support, helping organizations effectively manage their technical needs without the burden of maintaining a dedicated IT department.

Role Overview:
This position involves advanced troubleshooting, incident management, and technical support to ensure seamless operations of our enterprise systems.

Key Responsibilities:

• Incident & Problem Management: Perform advanced troubleshooting to identify root causes of recurring issues, restore services within defined SLA targets, and support Problem Management efforts.
• Technical Troubleshooting & Resolution: Diagnose and resolve complex hardware, software, and network issues across various platforms.
• System & Service Support: Support enterprise systems including Microsoft 365, Active Directory, and network connectivity.
• Documentation & Knowledge Management: Create and update technical documentation and ensure accurate ticket updates.
• Customer Communication: Clearly communicate with customers regarding issue status and resolutions.
• Monitoring & Preventive Support: Monitor systems and take proactive actions to prevent incidents.

Requirements:

• Strong troubleshooting and analytical skills.
• Experience with IT infrastructure and cloud services.
• Knowledge of ITIL processes.
• Ability to work under pressure and prioritize effectively.
• Certifications such as ITIL®, CompTIA A+/Network+, and Microsoft Certified are preferred.

Benefits:

• A culture of growth and continuous feedback.
• Supportive and collaborative working environment.
• Flexible work options available.

Join Dar Al Uloom University as a Technical Support Specialist!
We are looking for a reliable and skilled Network Technician to support and maintain our university's passive network infrastructure. This position involves ensuring the smooth operation of systems and delivering technical assistance to users across the organization.

Roles & Responsibilities:

• Passive Network Infrastructure Support:
• Assist in the installation and basic testing of structured cabling (Cat6, Cat6a, fiber optics) under supervision.
• Help organize patch panels, network racks, and cable trays in coordination with senior staff.
• Label cables and document network endpoints using provided templates.
• Follow standard procedures and guidelines for cabling and physical infrastructure.
• Report and help troubleshoot basic connectivity issues related to passive components.
• IT Support & Systems Maintenance:
• Provide first-level support for common hardware and software issues (*, printer setup, basic troubleshooting).
• Assist in installing and maintaining IT equipment such as PCs, monitors, and network devices.
• Support user account setup and access permissions under guidance.
• Help with routine hardware replacements and upgrades.
• Provide basic support for video conferencing and telephony systems.
• Maintain and update inventory records for IT assets and consumables.
• Monitor basic network performance indicators and report anomalies.
• Participate in site visits to assess network reliability with senior technicians.
• Ensure physical security of network cabinets by following access protocols.
• Keep documentation updated for assigned tasks and procedures.
• Follow safety and organizational policies during installations and maintenance activities.

Desired Candidate Profile:
The ideal candidate should have experience in handling network infrastructure and providing IT support within an academic environment. A diploma in a relevant field is preferred. Attention to detail, troubleshooting skills, and the ability to work alongside senior technicians are essential for success.

Join Lenovo as a Premier Technical Support Specialist
We are Lenovo—a global technology powerhouse dedicated to delivering smarter technology for all. As part of our commitment to exceptional customer service, we are seeking a Premier Technical Support Specialist to join our Riyadh team.

Role Overview:
This is a technical role in Lenovo's Premier Technical Support team, where you will provide top-tier support to our Premier Support customers. Your daily responsibilities include delivering remote troubleshooting, diagnosing issues via phone and email, and working closely with a team of Technical Account Managers to ensure seamless case management.

Day-to-Day Responsibilities:

• Assist customers and field engineers by diagnosing problems remotely.
• Identify hardware/software faults and provide effective solutions.
• Manage and resolve cases over the phone, email, or onsite as needed.
• Collaborate with the Technical Account Management team to monitor and resolve issues promptly.
• Educate customers to ensure their technical issues are addressed effectively.
• Provide feedback on recurring customer problems to improve service.

Key Competencies:

• 3+ years in Client Technical Support roles.
• Experience in IT Services and with Field Service Providers.
• Proficient in Windows Operating Systems and Microsoft Products.
• Strong troubleshooting capabilities for hardware and software across client products (notebooks, desktops, tablets).
• Effective communication skills in both Arabic and English.
• Business fluent in Arabic and English.

What Lenovo Offers:

• An innovative environment conducive to professional growth.
• Opportunities for career advancement and personal development training.
• A diverse international team.
• Attractive compensation and performance-based rewards.

About Lenovo:
Lenovo is committed to building a more trustworthy and smarter future for everyone. We do not discriminate based on race, color, sex, age, religion, sexual orientation, gender identity, national origin, veteran status, disability, or any protected class.

Join alfanar as a Technical Support Specialist!
In this role, you will provide essential hardware and software technical support efficiently and in a timely manner. This position is crucial for helping our teams achieve operational plans while maintaining quality standards as per defined policies.

Key Responsibilities:

• Provide professional enterprise technical support, addressing the root causes of issues.
• Install and configure systems and troubleshoot hardware/software faults.
• Support end users on various operating systems including Windows and Mac OS.
• Conduct remote and on-site support as needed.
• Draft documentation of support tickets and provide management updates on progress.

Qualifications:
- Bachelor’s degree in Computer Science or a related field.
- 2 to 4 years of experience in technical support.
- Familiarity with data security, help desk technologies, and emerging network technology.

About alfanar:
alfanar is committed to providing high-quality standards to its customers while continuously developing its human capital. The company values a proactive work environment where employees are empowered to contribute to innovative solutions. Join us to be part of a company that is transforming cities into sustainable and habitable environments!