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Join Fullstack SA Tech as a Technical Support Specialist!
We are looking for a dedicated and skilled Technical Support Specialist to provide exceptional IT support for our clients. The role requires both on-site and remote support, ensuring our equipment and systems run smoothly.

Key Responsibilities:

• Provide on-site and remote technical support for PCs, laptops, and printers.
• Perform operating system installations, upgrades, formatting, and regular updates.
• Troubleshoot and resolve hardware/software issues in a timely manner.
• Setup and configure wired and wireless network connections, including cable management.
• Install and maintain network printers and ensure proper connectivity.
• Support users with basic application issues (*, MS Office, browsers, email setup).
• Maintain inventory of IT assets and ensure proper documentation of support activities.
• Escalate complex issues to higher-level technical teams when needed.
• Ensure compliance with IT policies and procedures.

Required Skills & Qualifications:

• Diploma or Bachelor's degree in IT, Computer Science, or related field.
• Proven experience (13 years) in technical support or IT helpdesk roles.
• Good knowledge of Windows operating systems (installation, setup, updates).
• Experience in basic hardware maintenance (PCs, laptops, printers).
• Familiarity with LAN setup, cable management, and basic networking.
• Ability to diagnose and resolve technical issues efficiently.
• Strong communication and customer service skills.
• Ability to work independently and under pressure.