فني دعم تقنية معلومات📣 إعلان
في راسك | مجموعة راس السعودية
منذ 8 ساعات تقريباً
منذ 8 ساعات تقريباًشارك
 | نوع العقد | دوام كامل |
 | طبيعة الوظيفة | بالموقع |
 | الموقع | الدمام |
Join our team as an Information Technology Support Technician at RASSCO | RAS SAUDI GROUP! As the first point of contact for users experiencing technical issues, you will play a crucial role in ensuring smooth IT operations. Your responsibilities will include:
Office-based with occasional remote support. Some after-hours support may be needed.
- Responding to IT support requests via phone, email, or ticketing system.
- Diagnosing and resolving basic hardware, software, and network issues.
- Assisting with password resets, user account management, and access permissions.
- Installing and configuring operating systems, applications, and basic IT tools.
- Providing support for printers, scanners, and other peripheral devices.
- Guiding users through step-by-step solutions for common technical problems.
- Documenting troubleshooting steps and solutions in the knowledge base.
- Escalating unresolved issues to Level 2 or 3 IT support teams.
- Maintaining IT inventory and ensuring proper documentation of assets.
- Assisting in setting up new employee workstations and IT equipment.
- Associate’s or Bachelor’s degree in IT, Computer Science, or a related field (preferred).
- 02 years of IT support experience.
- Basic knowledge of Windows, macOS, and common enterprise software.
- Understanding of networking basics (IP addresses, Wi-Fi, VPN, etc.).
- Familiarity with Microsoft Office, email clients, and troubleshooting techniques.
- Strong communication and customer service skills.
- Ability to multitask and prioritize IT support requests.
- Experience with help desk ticketing systems (*, ServiceNow, Zendesk) is a plus.
Office-based with occasional remote support. Some after-hours support may be needed.
متطلبات الوظيفة
- لجميع الجنسيات
- لا تتطلب خبرة
/ شهرياً