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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationDammam
Join our team as an Information Technology Support Technician at RASSCO | RAS SAUDI GROUP! As the first point of contact for users experiencing technical issues, you will play a crucial role in ensuring smooth IT operations. Your responsibilities will include:
  • Responding to IT support requests via phone, email, or ticketing system.
  • Diagnosing and resolving basic hardware, software, and network issues.
  • Assisting with password resets, user account management, and access permissions.
  • Installing and configuring operating systems, applications, and basic IT tools.
  • Providing support for printers, scanners, and other peripheral devices.
  • Guiding users through step-by-step solutions for common technical problems.
  • Documenting troubleshooting steps and solutions in the knowledge base.
  • Escalating unresolved issues to Level 2 or 3 IT support teams.
  • Maintaining IT inventory and ensuring proper documentation of assets.
  • Assisting in setting up new employee workstations and IT equipment.
Qualifications & Skills:
  • Associate’s or Bachelor’s degree in IT, Computer Science, or a related field (preferred).
  • 02 years of IT support experience.
  • Basic knowledge of Windows, macOS, and common enterprise software.
  • Understanding of networking basics (IP addresses, Wi-Fi, VPN, etc.).
  • Familiarity with Microsoft Office, email clients, and troubleshooting techniques.
  • Strong communication and customer service skills.
  • Ability to multitask and prioritize IT support requests.
  • Experience with help desk ticketing systems (*, ServiceNow, Zendesk) is a plus.
Work Environment:
Office-based with occasional remote support. Some after-hours support may be needed.

Requirements

  • Open for all nationalities
  • No experience required

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