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Join Al-Qahtani PCK Pipe Company as an Information Technology Support Technician!

As a leading manufacturer of high-quality steel pipes, we are looking for a skilled technician to be part of our dedicated team. Your role will be crucial in ensuring that our IT systems run smoothly, supporting our operations across the oil, gas, water, and construction industries.

Qualifications:

• Education: Bachelor or Associate Degree
• Language Skills: English
• Experience: Over 2 years

Position Responsibilities:

• Assist staff with installation, configuration, and ongoing usability of desktop computers and software.
• Resolve technical problems with desktop computing equipment and software in collaboration with vendor support.
• Ensure seamless interconnection of desktop computers with various systems.
• Train staff on hardware and software use.
• Recommend and perform system upgrades.
• Collaborate with procurement for hardware and software purchases.
• Maintain LAN/WAN records and assist with telephone systems.
• Conduct data backup and restoration.

Get ready to bring your technical expertise to a company that values quality and innovation. Apply today!

Join our team as an Information Technology Support Technician at RASSCO | RAS SAUDI GROUP! As the first point of contact for users experiencing technical issues, you will play a crucial role in ensuring smooth IT operations. Your responsibilities will include:

• Responding to IT support requests via phone, email, or ticketing system.
• Diagnosing and resolving basic hardware, software, and network issues.
• Assisting with password resets, user account management, and access permissions.
• Installing and configuring operating systems, applications, and basic IT tools.
• Providing support for printers, scanners, and other peripheral devices.
• Guiding users through step-by-step solutions for common technical problems.
• Documenting troubleshooting steps and solutions in the knowledge base.
• Escalating unresolved issues to Level 2 or 3 IT support teams.
• Maintaining IT inventory and ensuring proper documentation of assets.
• Assisting in setting up new employee workstations and IT equipment.

Qualifications & Skills:

• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field (preferred).
• 02 years of IT support experience.
• Basic knowledge of Windows, macOS, and common enterprise software.
• Understanding of networking basics (IP addresses, Wi-Fi, VPN, etc.).
• Familiarity with Microsoft Office, email clients, and troubleshooting techniques.
• Strong communication and customer service skills.
• Ability to multitask and prioritize IT support requests.
• Experience with help desk ticketing systems (*, ServiceNow, Zendesk) is a plus.

Work Environment:
Office-based with occasional remote support. Some after-hours support may be needed.