وظائف موظف مكتب شكاوى في الدمام

Join ABYAT – Your Gateway to a Career in Retail Excellence

ABYAT is the largest home improvement retail destination in the Middle East, offering more than 22000 products across 22000 square meters of space. Since our launch in September 2005, we've focused on delivering an unmatched customer experience, both in-store and beyond.

Position Title: Contact Center Agent
Employment Type: Full-time | Location: Dammam, Saudi Arabia

Job Purpose
As a Contact Center Agent at ABYAT, you will handle customer interactions through inbound and outbound phone calls. Your role is essential in delivering a smooth, efficient, and professional service experience that reflects ABYAT’s commitment to customer satisfaction.

Key Responsibilities

• Handle a high volume of inbound and outbound calls in a courteous and professional manner.
• Listen actively to customer inquiries, concerns, or complaints and provide clear solutions.
• Log call details and maintain accurate customer records using CRM tools.
• Coordinate with other departments to resolve issues and follow up on service requests.
• Meet daily service targets related to call handling, customer satisfaction, and quality.
• Participate in training programs and stay updated with company policies and procedures.

Qualifications

• High school diploma or equivalent; further education is a plus.
• 13 years of experience in a contact center or customer service environment.
• Excellent verbal communication and listening skills.
• Familiarity with CRM systems and call handling tools.
• Ability to multitask, stay calm under pressure, and manage time efficiently.
• Fluency in Arabic; English proficiency is preferred.

Why Join Us?

• Join one of the region’s most respected retail brands.
• Work in a structured, team-oriented environment.
• Enjoy professional development and career advancement opportunities.

Apply now and be the voice of ABYAT, delivering service that makes a difference.

Customer Service Senior Officer
We are looking for a dedicated Customer Service Senior Officer at NAPCO to join our team in Dammam. In this role, you will coordinate daily activities with other senior officers to enhance stock management and streamline daily shipments.

Key Responsibilities:

• Monitor daily received products and inventory output to ensure the availability of goods for shipment.
• Receive, review, and approve all credit notes, specifying reasons for returns.
• Follow up on matters arising from CSD meetings.
• Assist in training team members to cultivate a skilled workforce.
• Align with the HSSE team to update HIRA, ensuring hazards and risks are adequately identified and documented.
• Participate in the development, planning, implementation, performance evaluation, and improvement of the OH&S management system.

Required Skills:

• Proficiency in English.
• Strong computer skills.

About the Job
An ideal Receptionist is responsible for providing a warm and welcoming atmosphere for Guests, managing reservations and seating arrangements, and answering phone calls and customer inquiries. The Receptionist will work collaboratively with the restaurant's management team to ensure that Guests service and quality standards are met.

Major Duties & Responsibilities

• Greet Guests as they enter the restaurant, providing a warm and welcoming atmosphere and directing them to their tables.
• Manage Guests reservations and seating arrangements, ensuring that each Guest is seated promptly and according to their preferences.
• Handle and maintain the restaurant's reservation management system, ensuring that it is up-to-date and accurate at all times.
• Provide exceptional customer service, going above and beyond to exceed Guests expectations and ensure a positive dining experience.
• Collaborate with other staff members to ensure a smooth and efficient dining experience for all Guests.
• Maintain knowledge of the restaurant's menu and ingredients, including any changes due to seasonality or availability.
• Answer phone calls and respond to customer inquiries, providing accurate and helpful information about the restaurant's menu, hours, and policies.
• Manage the restaurant waitlist, communicating wait times and seating availability to Guests and coordinating with staff to manage the flow of Guests.
• Maintain accurate records of reservations, cancellations, and Guests information, using reservation management system or handwritten records.
• Manage and maintain the restaurant's coat check and lost and found, ensuring that items are returned to Guests promptly and accurately.
• Assist with the coordination of special events, including managing reservations, arranging seating, and communicating with Guests about their needs and preferences.
• Work collaboratively with the restaurant's management team to ensure that Guests service and quality standards are met.
• Handle Guests complaints and concerns in a professional and courteous manner, escalating them to restaurant management if needed.
• Maintain a positive and professional attitude at all times, representing the restaurant in a positive manner to Guests and colleagues alike.
• Maintain a clean and organized reception area.
• Attend staff meetings and training sessions to stay up-to-date on company policies, procedures, initiatives, and current trends and best practices.
• Maintain a professional appearance and demeanor, including adhering to uniform and grooming standards.
• Perform other duties as required from the direct manager.

Job Knowledge
Academic Qualifications:
High school diploma or above. Additional education or training in hospitality or customer service is preferred.

Experience:
Previous experience in a customer service position. Fresh Graduates are welcome.

Language Skill:
Proficient in English, both verbally & written.

Technical & Soft Skills:
Excellent time management, strong customer service skills, organized and reliable person, ability to work and adapt in a multi-cultural environment, excellent communication and interpersonal skills, and the ability to interact with customers, colleagues, and management in a professional and courteous manner.