Admission and Discharge Officer

About the Role

Fakeeh Care Group is seeking an Admission and Discharge Officer to join their team in Riyadh, Saudi Arabia. This full-time role is essential for ensuring the accurate and efficient execution of patient admission and discharge procedures, focusing on patient-centered service and compliance with hospital policies. The position involves managing patient registration, eligibility verification, cost estimation, and cash handling, while coordinating with clinical and billing teams to support smooth patient flow.

Role Purpose

The primary purpose of this role is to facilitate seamless patient journeys through the admission and discharge processes. This includes ensuring all procedures are executed with precision, maintaining compliance with hospital policies and RCM standards, and contributing to high levels of patient satisfaction. The officer will play a key role in managing administrative tasks that directly impact patient experience and operational efficiency.

Key Responsibilities

• Manage admission and discharge processes in adherence to hospital policies and RCM standards.
• Process admission requests from physicians, including providing accurate cost estimates and scheduling.
• Verify patient identification, insurance eligibility, and financial coverage prior to admission.
• Ensure completion of all required consent forms, financial documents, and pre-admission paperwork.
• Coordinate with the Billing Team to confirm deposit requirements, pre-approvals, and coverage limitations.
• Handle patient payments (deposits, discharge balances) accurately and issue receipts according to Finance procedures.
• Maintain secure cash handling processes, reconcile, and deposit daily collections with the main cashier.
• Monitor and update VIP room reservations and follow up with patients regarding postponements or rescheduling.
• Communicate effectively with patients about admission policies, discharge procedures, and settlement requirements.
• Ensure final discharge is processed only after financial and clinical clearance is confirmed.
• Assist the Admission & Discharge Manager in improving workflows and resolving patient flow bottlenecks.
• Participate in continuous improvement activities to enhance patient experience and reduce discharge turnaround time.
• Uphold patient confidentiality, safety standards, and compliance with CHI, MOH, and NPHIES regulations.
• Perform other duties as assigned within the scope of the job.

Qualifications and Experience

Candidates for this position should possess 2-3 years of relevant experience. The role requires a strong understanding of admission and discharge procedures, patient registration, and financial verification processes within a healthcare setting.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia, within the Fakeeh Care Group. The role involves working closely with clinical, billing, and administrative teams to ensure integrated patient care and operational efficiency.

Application Information

Salary details for this position will be disclosed during the interview process. Interested candidates are encouraged to apply to contribute to a patient-centered healthcare environment.