BSS Solution Architect Manager

About Capgemini Engineering

Capgemini Engineering is a global leader in engineering services, bringing together engineers, scientists, and architects to support innovative companies. The organization provides R&D and engineering services across various industries, focusing on digital and software technology solutions.

The Role of BSS Solution Architect Manager

Capgemini Engineering is seeking a BSS Solution Architect Manager for a full-time position in Riyadh. This role involves designing BSS platforms that enable service lifecycle management, order orchestration, billing integration, eSIM enablement, and digital customer service integration for enterprise telecom services. The position requires 5-10 years of experience.

Key Responsibilities

• Define end-to-end BSS architecture across product catalog, order/customer management, billing, and charging.
• Design BSS integrations with CRM, core networks, digital channels, ServiceNow CRM/CSM, analytics, logistics, lawful interception, and eSIM ecosystems.
• Define APIs, data models, and event-driven workflows, applying TM Forum Open APIs, GSMA standards, and telecom best practices.
• Translate business requirements into scalable solutions, considering system/vendor capabilities, risks, dependencies, regulations, and operational needs.
• Lead multiple vendors across design, development, integration, testing, deployment, and handover, communicating solutions to business stakeholders and senior management.

Required Qualifications and Experience

• Strong experience in telecom BSS architecture.
• Knowledge of service modeling and order-to-activate processes.
• Hands-on experience with vendor management, integration, and data governance.
• Demonstrated experience with eSIM platforms and integrations, covering commercial and technical use cases, solution architecture, lifecycle processes, and ecosystem dependencies.
• Hands-on experience integrating telecom BSS platforms with ServiceNow CRM/CSM, including API-based process and data integration.
• Practical experience designing and implementing integrations using TM Forum Open APIs, including API selection, mapping, extension, and governance.

Work Environment and Career Development

Capgemini Engineering supports flexible work arrangements, including remote work and flexible hours, to promote work-life balance. The company emphasizes career growth through various programs and opportunities for professional development, including certifications in current technologies.