Business Process Principal Consultant Customer Industry Solutions (CIS)

About the Role

SAP is seeking a Business Process Principal Consultant for Customer Industry Solutions (CIS) to join their team in Riyadh. This full-time role involves contributing to SAP's global efforts in industry solutions, leveraging deep domain knowledge and AI engineering. The position requires influencing engineering teams, product managers, and customer executives to define use cases and bridge the gap between AI potential and business reality.

The Customer Industry Solutions Team

The Customer Industry Solutions (CIS) team at SAP is a global group of industry experts focused on integrating deep domain knowledge with advanced AI engineering. This team is responsible for guiding the definition of precise use cases, asking relevant value questions, and ensuring that AI potential translates into tangible business outcomes for customers across various industries.

Key Responsibilities

• Lead customer innovation engagements, including discovery workshops and FDE-style boot camps with business and IT stakeholders.
• Identify, qualify, and prioritize Industry AI opportunities that can transform customer operations and growth.
• Define high-value Industry AI use cases by translating business challenges into implementable AI solutions.
• Apply AI tools during the definition process to refine requirements, agent architecture, KPIs, and quantified value metrics.
• Manage the end-to-end lifecycle of use cases, from discovery to deployment, including defining requirements, building prototypes, and validating business outcomes.
• Collaborate with engineering teams throughout the development process.
• Deliver measurable customer value rapidly, utilizing a fast, iterative model to achieve production within weeks.
• Contribute to the Industry AI portfolio by converting customer learnings into industry-specific AI assets and accelerators, documenting their financial and operational value for global reuse within SAP.

Required Experience

• Candidates should possess 5-10 years of relevant experience.
• Demonstrated domain depth in relevant industries.
• Ability to influence engineering teams, product managers, and customer executives.

Work Environment and Company Culture

SAP supports over 400,000 customers globally, providing end-to-end business application software and related services. As a cloud company with a global workforce, SAP emphasizes a collaborative team ethic and commitment to personal development. The company fosters an inclusive culture, focusing on health, well-being, and flexible working models to ensure all employees feel included and can perform effectively. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities.

Application Process

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates may be required to undergo a background verification. For information on the responsible use of AI in the recruitment process, please refer to SAP's Guidelines for Ethical Usage of AI in the Recruiting Process.