Captain Banquet

About Courtyard by Marriott

Courtyard by Marriott focuses on meeting the needs of travelers globally, having designed its first hotel specifically for business travelers. The Courtyard experience aims to provide guests with the resources to thrive, regardless of their trip's purpose. The company seeks individuals who are passionate about delivering exceptional customer experiences and are committed to continuous improvement within a collaborative team environment.

Role Overview: Captain Banquet

As a Captain Banquet at Courtyard by Marriott in Riyadh, Saudi Arabia, you will be responsible for overseeing the readiness and service delivery for banquet functions. This full-time role requires a professional who can ensure operational efficiency, guest satisfaction, and adherence to service standards. The position involves coordinating with kitchen staff, managing banquet setups, and ensuring the overall quality of the guest experience.

Key Responsibilities

• Communicate service needs effectively to chefs and head waiters for all functions.
• Totalize charges for group activities and present bills to group contacts for payment.
• Ensure banquet halls, restaurants, and break areas are prepared for service.
• Arrange adequate centerpieces on each table according to event requirements.
• Verify the cleanliness and presentation of china, glassware, and silverware before use.
• Welcome guests and ensure their satisfaction throughout the event.
• Arrange tables in accordance with event type and service standards.
• Inform the kitchen of additional meal requests, allergies, dietary regimens, and other special requests.
• Maintain cleanliness of work areas throughout the day.

Operational and Safety Compliance

• Adhere to all chain safety policies and procedures.
• Report maintenance issues, accident risks, accidents, or injuries promptly.
• Complete required safety training and obtain necessary certifications.
• Ensure a clean and professional uniform and appearance.
• Maintain the confidentiality of proprietary information and protect company assets.
• Support colleagues and foster a respectful team environment.
• Comply with quality assurance expectations and standards.

Guest and Communication Standards

• Welcome and acknowledge all guests according to company standards.
• Communicate using clear, appropriate, and professional language.
• Answer the phone using appropriate etiquette.
• Listen and respond appropriately to guest and employee concerns.
• Perform all other tasks requested by managers consistent with the position.

Qualifications and Experience

• Education: High school diploma or equivalent.
• Related Work Experience: A minimum of 2 years of related work experience in a similar role.
• Supervisory Experience: At least 1 year of supervisory experience is required.