Customer Success Manager (Arabic Speaker)

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	عن بُعد
	الموقع	الرياض

وصف الوظيفة

About WebEngage

WebEngage is an enterprise-grade customer engagement and retention platform. The company assists global brands across various industries, including e-commerce, fintech, travel, edtech, gaming, media, and consumer apps, in converting data into measurable revenue impact. Trusted by over 800 brands globally, WebEngage maintains a strong presence in India, UAE, KSA, SEA, Europe, and other regions. The platform is designed for scale, complexity, and outcomes, powering intelligent, real-time engagement throughout the customer lifecycle.

The Role of Customer Success Manager (Arabic Speaker)

WebEngage is seeking a Customer Success Manager (Arabic Speaker) to join its team in Riyadh, Saudi Arabia. This full-time role requires 5-10 years of experience and focuses on owning customer outcomes, building strong relationships, and driving the adoption and retention of the WebEngage platform for assigned accounts. The Customer Success Manager will serve as the primary point of contact for clients, ensuring their business goals are met through effective use of WebEngage solutions.

Key Responsibilities

Serve as the primary point of contact for accounts, understanding business goals and translating them into WebEngage use cases that deliver measurable results.
Maintain high customer engagement through regular calls and on-site meetings across the GCC region.
Conduct usage and adoption reviews, identify under-utilized capabilities, and recommend new use cases aligned with customer marketing goals.
Monitor account health, proactively identify risks, and address issues to prevent impacts on satisfaction or renewal.
Manage renewals and identify upsell and cross-sell opportunities to increase revenue per account.
Design, implement, and optimize cross-channel lifecycle and retention campaigns across email, push, SMS, WhatsApp, in-app, and web, including Arabic-language content and localization.
Train customer teams in Arabic and English to foster confident, self-sufficient platform users.
Prepare reports and Quarterly Business Review (QBR) presentations to communicate performance and business impact to marketing leaders.
Collaborate with Product, Solutions, Support, and Sales teams to translate customer needs into solutions and product feedback.
Develop customer references, testimonials, and case studies.
Utilize AI tools to enhance personal and customer workflows, such as automating reporting, analysis, campaign content, or internal processes.

Required Qualifications and Experience

5-10 years of relevant professional experience.
Proficiency in both Arabic and English for communication and content delivery.
Demonstrated ability to manage customer relationships and drive product adoption.
Experience in designing and optimizing marketing campaigns across multiple channels.
Strong analytical skills for reporting and presenting business impact.

Work Environment and Culture

WebEngage fosters a transparent and inclusive work culture. The company promotes autonomy, open communication, and growth opportunities. Monthly and quarterly town hall meetings provide a comprehensive view of team and company goals. WebEngage is committed to being an equal opportunity employer, actively working to adapt and advance diversity and inclusion. All applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other protected characteristics.