Deputy Store Manager

About Bvlgari

Since 1884, Bvlgari has been recognized for its creations inspired by Roman heritage, featuring extraordinary colored gemstone combinations, innovation, and magnificence. Bvlgari Middle East is seeking retail professionals to join its maison, driven by excellence and a commitment to creating a working environment that achieves full customer satisfaction.

The Deputy Store Manager Role

As a Deputy Store Manager in Riyadh, Saudi Arabia, you will consistently model the required behaviors, skills, knowledge, business acumen, managerial prowess, and coaching posture. This full-time role involves acting as an ambassador for the Bvlgari Maison both within and outside the boutique, including attending local and regional events. You will report to the Store Manager and support in achieving business targets.

Key Responsibilities

• Act as a reference for all staff regarding sales-related processes and queries on the sales floor, providing quick problem-solving to ensure a smooth client experience.
• Provide feedback to the sales team and after-sales team on service delivery and sales attitude.
• Contribute to individual and team sales targets.
• Model an elevated client experience posture on the shop floor and champion best practices to the team.
• Manage client concerns, disputes, and complaints, ensuring customer satisfaction is consistently pursued and restored.
• Approve discounts in accordance with company policy.
• Support in rota management.
• Assist in analyzing business trends within the store and the local competitor market, identifying best sellers and slow sellers, and generating business ideas to support guidelines.
• Coordinate back office activities when the Head of Back Office is not on duty.

Qualifications and Experience

• A minimum of 5-7 years of experience in a sales position with strong commercial acumen.
• Proven track record of successfully driving individual sales targets and supporting collective store and/or market targets.
• Demonstrated ability to proactively handle client relationships both inside and outside the boutique.
• Committed to effectiveness at work and experienced in managing a sales team.
• Ability to share knowledge of the luxury industry, with curiosity about market trends and competition.

Boutique Operations

In collaboration with the Store Manager, you will ensure the boutique's excellence in daily retail operations, problem-solving, team engagement, and development. This includes elevating the client experience personally and through others, and ensuring the store embodies brand guidelines to the highest level while running smoothly on a day-to-day basis.