Digital Operations Support Role

About Informa PLC and Tahaluf

Informa PLC is a global leader in events and digital services. Tahaluf, a joint venture between Informa PLC, the Saudi Federation for Cybersecurity, Programming and Drones (SAFCSP), and the Events Investment Fund (EIF), is the largest B2B live and on-demand events organizer in Saudi Arabia. Tahaluf organizes large-scale events such as LEAP, Cityscape, Black Hat MEA, and CPHI Middle East. The team fosters a culture of collaboration and creativity, working with government and non-government organizations.

The Digital Operations Support Role

This is a freelance Digital Operations Support role based in Riyadh, designed to provide hands-on assistance during periods of increased delivery workload. The assignment is for 6 months, with potential for extension, focusing on execution and delivery support for digital platforms used across various events. The role involves ensuring accurate setup and smooth delivery of experiences for attendees, exhibitors, speakers, and organizers.

Key Responsibilities

• Support the end-to-end setup, configuration, and delivery of digital event platforms, including attendee-facing applications, content and session-management tools, exhibitor solutions, and other supporting event technologies.
• Coordinate with internal teams to collect and validate information, content, data, and requirements necessary for accurate and timely platform configuration.
• Work with show teams as a day-to-day delivery contact, providing progress updates, following up on outstanding inputs, and assisting in resolving routine platform or configuration issues.
• Coordinate with relevant business teams and technology suppliers to ensure platform setup and deliverables align with event requirements and agreed timelines.
• Complete platform configuration and quality checks, provide user support where required, and assist the Digital Operations team in managing multiple events and platform workstreams during busy delivery periods.

Required Experience and Skills

• Experience level: 0-1 years.
• Ability to provide hands-on support for digital platform operations.
• Strong coordination skills to manage inputs and timelines from internal teams and external suppliers.
• Proficiency in conducting platform configuration and quality checks.
• Capability to support users and troubleshoot routine platform or configuration issues.

Work Environment

This role operates within a highly committed team that encourages personal development and new opportunities. The position involves working closely with internal show teams and external suppliers, contributing to large-scale projects under the guidance of a supportive leadership team.