Dir Food & Beverage B

About the Role

Marriott International is seeking a Director of Food & Beverage for a full-time position in Riyadh. This role functions as the strategic business leader for the property's food and beverage and culinary operations, encompassing Restaurants/Bars, Room Service, and Banquets/Catering where applicable. The Director will oversee the development and implementation of departmental strategies, ensuring alignment with brand service standards and initiatives. The position requires 5-10 years of experience.

Key Responsibilities

• Develop and implement property-wide strategies to deliver products and services that meet or exceed customer and employee needs, ensuring a return on investment.
• Review financial reports to assess performance against budget and make recommendations for CAPEX funding for equipment and renovations.
• Establish challenging, realistic, and obtainable goals to guide operations and performance, striving to improve service.
• Develop and manage the Food and Beverage budget, monitoring sales to ensure revenue goals are met and opportunities are identified.
• Ensure cash and liquor control policies are in place and followed by all employees.
• Lead the Food and Beverage/Culinary team, fostering mutual trust and cooperation, and serving as a role model for appropriate behaviors.
• Identify opportunities to increase profits and create value by challenging existing processes and encouraging innovation.
• Ensure regular, ongoing communication across all areas of food and beverage.
• Identify developmental needs of team members and provide coaching or mentoring.
• Stay aware of market trends and introduce new products to meet customer expectations and maintain a competitive market position.

Customer Service Excellence

• Provide services that exceed expectations for customer satisfaction and retention.
• Improve service by communicating guest needs, providing guidance, feedback, and coaching to individuals.
• Review findings from comment cards and guest satisfaction results with the F&B team and ensure appropriate corrective actions are taken.
• Empower employees to deliver excellent guest service, balancing profit margins with service satisfaction.

Human Resources Management

• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Coach and support the food & beverage leadership team in effectively managing wages, food & beverage costs, and controllable expenses.
• Hire food & beverage leadership team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership.
• Set goals and expectations for direct reports using the performance review process and hold staff accountable for successful performance.
• Ensure clear communication of expectations and objectives to subordinates, and address any questions or concerns.
• Bring issues to the attention of Human Resources as necessary and ensure fair and equitable treatment of employees.

Additional Accountabilities

• Inform and update executives, peers, and subordinates on relevant information in a timely manner.
• Provide information to supervisors, co-workers, and subordinates via telephone, written form, e-mail, or in person.
• Analyze information and evaluate results to choose the best solutions and solve problems.
• Estimate food, liquor, wine, and other beverage consumption to anticipate purchasing or requisition needs.
• Order and purchase equipment and supplies as required.