Duty Manager

About Plaza Premium Group

Plaza Premium Group is a global company focused on airport hospitality, with operations in over 200 locations across more than 60 international airports. Established in Hong Kong in 1998, the company provides airport lounges, terminal hotels, meet & greet services, and dining concepts. Plaza Premium Group also offers hospitality solutions to leading airlines, alliances, and corporates worldwide, including Cathay Pacific Airways, Singapore Airlines, and Lufthansa. The company is committed to making travel better through continuous innovation, including the Smart Traveler mobile-app rewards program.

Role Overview

Plaza Premium Group is seeking a Duty Manager to oversee lounge operations in Riyadh, Saudi Arabia. This full-time role requires 5-10 years of experience and involves ensuring smooth operational and managerial performance during assigned shifts. The Duty Manager will be responsible for maintaining high standards of guest service, safety, and operational compliance across all lounge facilities, acting as the primary point of contact for operational issues and emergencies.

Key Responsibilities

• Lead assigned shifts to ensure effective team performance and high-quality customer service.
• Ensure proper presentation and availability of food, beverages, and lounge facilities according to company standards.
• Manage administrative tasks, including staff rosters, task assignments, and shift coverage.
• Provide on-the-job coaching, guidance, and performance management to team members.
• Conduct shift briefings to communicate updates, service changes, and service recovery learnings.
• Evaluate team performance and coordinate training and development activities.
• Handle operational incidents or emergencies and deploy appropriate actions to minimize impact.
• Oversee common areas, including security, cleaning, crowd control, and customer service during assigned shifts.
• Address guest feedback, inquiries, and complaints professionally.
• Liaise with airport authorities and external parties on operational matters.
• Support the implementation and continuous improvement of quality management systems.
• Perform additional duties as assigned by management.

Qualifications and Requirements

• 5-10 years of relevant experience.
• Willingness to work shift duties as required.
• Ability to bring passion to all tasks.
• Capacity to listen, act quickly, and think innovatively.
• Proactive in sharing ideas and speaking up.
• Strong belief in customer service and treating every person with kindness.

Work Environment

This role is based at the airport in Riyadh, Saudi Arabia, and involves working with a diverse global team. The position requires flexibility to work various shift duties.

Application

Join Plaza Premium Group to contribute to making travel better.