E commerce Account Manager

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Laverne Group is seeking an E-commerce Account Manager to oversee the daily operations of our Salla store. This full-time position is based in Riyadh, Saudi Arabia, and requires a professional with 2-5 years of experience in e-commerce platform operations. The role involves acting as the primary coordination point between business teams, Salla support, third-party providers, and internal IT, focusing on maintaining business continuity and operational efficiency.

Role Responsibilities

Monitor daily Salla store operations, troubleshoot issues, and coordinate timely resolutions to ensure business continuity.
Gather and analyze requirements from various departments including Marketing, Sales, Finance, Warehouse, and Customer Service.
Liaise directly with Salla support for technical issues, platform requests, incidents, and outstanding cases.
Provide operational support for campaigns, promotions, discount codes, store users, and new marketing initiatives.
Manage user accounts, roles, permissions, onboarding, offboarding, and conduct periodic access reviews.
Monitor order flows and investigate issues related to payments, fulfillment, cancellations, returns, and refunds.
Manage integrations with shipping providers, payment gateways, ERP systems, marketing applications, and other third-party services.
Maintain approved store settings, product categories, shipping rules, payment methods, and operational configurations.
Serve as the primary point of contact between business teams, Salla, external providers, and internal IT.
Maintain issue trackers, enhancement logs, implementation updates, and operational performance reports.

Qualifications and Experience

Bachelor’s degree in Information Systems, Information Technology, E-commerce, Business Administration, or a related field.
A minimum of 3 years of relevant experience in e-commerce platform operations, business applications, digital commerce, or application support.
Hands-on experience with Salla or a comparable e-commerce platform is strongly preferred.

Required Skills

Practical knowledge of order flows, payments, shipping, promotions, user permissions, store configuration, and integrations.
Working knowledge of ERP connections, APIs, payment gateways, shipping integrations, and third-party applications.
Strong analytical, troubleshooting, documentation, communication, and cross-functional coordination skills.