Group Leader Technical Operations

About the Role

CAE Inc. is seeking a Group Leader, Technical Operations to establish and manage the technical operations supporting Riyadh Air’s new training centre in Riyadh, Saudi Arabia. This full-time role involves leading a maintenance team responsible for the readiness, reliability, and regulatory compliance of advanced flight simulation training equipment.

Key Responsibilities

• Lead the team performing preventive and corrective maintenance on training equipment at the customer site.
• Ensure all training devices operate according to certification standards.
• Serve as the primary contact for customer technical and operational queries.
• Achieve internal, customer, and Service Level Agreement (SLA) compliance and quality metrics/KPIs, tracking and addressing deviations.
• Manage the performance of the TCOPS team and the quality of training devices based on contractual terms.
• Generate operational rosters and ensure sufficient coverage.
• Recruit and hire staff to meet operational deliverables and manpower requirements.
• Report serious technical, staff, or customer-related concerns to upper management.
• Conduct annual performance reviews for technical operations staff.
• Foster a workplace culture aligned with organizational mission, vision, principles, and values.
• Promote staff relations and teamwork to achieve customer satisfaction.
• Prioritize occupational Safety and Health and ensure compliance with CAE Global Environmental policy.
• Oversee staff development through training, coaching, mentoring, and task assignments.
• Coordinate planning, scheduling, and execution of new installations, updates, and device qualification processes.
• Maintain strong working relationships with customers, suppliers, project managers, customer service representatives, and regulators.
• Plan annual recurrent evaluations with regulatory authorities and prepare the team for successful initial and recurrent certifications.
• Ensure timely submission of evaluation update reports to authorities.

Qualifications and Experience

• 5-10 years of experience in a relevant field.
• Ability to multitask and coordinate multiple projects simultaneously.
• Proven ability to make timely decisions on technical and HR matters, considering operational, technical, and budgetary factors.
• Demonstrated ability to foster a teamwork environment and empower employees.
• Excellent leadership skills to motivate and develop direct reports.
• Strong customer orientation and ability to maintain effective customer relationships.
• Capability to prepare work plans, schedules, and allocate resources to meet objectives.
• Strong technical knowledge of FSTD hardware and software, including motion, visual, avionics, hydraulics, flight dynamics, and aircraft systems.
• Extensive knowledge of various aircraft types (Commercial Jetliners, Business Jets, Helicopters).
• Superior understanding of aircraft and training device terminology.
• Advanced understanding of Commercial and Business Aviation training.
• In-depth knowledge of local and international regulations (EASA, FAA) pertaining to FSTDs.
• Advanced computer skills, including Microsoft Office Suite.

Benefits

• Comprehensive and competitive benefits package.
• Opportunity to lead in establishing technical operations for a new aviation training centre.
• Exposure to a diverse simulator operation supporting multiple training devices and aircraft platforms.
• An environment that values technical expertise, ownership, continuous improvement, and engineering excellence.
• Defined pathways for internal professional development and leadership advancement.