Head of Shared Services

About the Role

NAMI, a 3D Printing Company, is seeking a Head of Shared Services to lead its Human Resources and Information Technology functions. This full-time position is based in Riyadh, Saudi Arabia, and reports directly to the CEO. The role is responsible for the overall human-capital agenda and ensures secure, reliable, and business-aligned IT services, with potential for expanded scope based on business needs.

Key Responsibilities

• Serve as the senior functional owner for HR and IT, accountable for plans, budgets, policies, controls, service levels, and results.
• Lead HR Operations and IT, while personally executing HR responsibilities and high-priority tasks.
• Advise the CEO on workforce capability, organizational effectiveness, people risks, technology requirements, and functional performance.
• Own the human-capital and workforce plan, including headcount, costs, capability gaps, Saudization, critical roles, and succession requirements.
• Lead organization design, job descriptions, grading recommendations, and reporting-line reviews.
• Manage recruitment strategy, personally overseeing leadership and critical role selections, and supervising other vacancies.
• Own the company’s performance-management cycle, including objective setting, reviews, calibration, and improvement actions.
• Lead talent reviews, succession planning, employee development, and the annual learning plan.
• Lead compensation, benefits, salary reviews, promotions, incentives, and market benchmarking.
• Develop and maintain HR policies, procedures, and delegated authorities in compliance with Saudi labor requirements.
• Manage sensitive employee-relations matters, investigations, grievances, disciplinary cases, and terminations with confidentiality.
• Direct and hold the HR Operations employee accountable for contracts, records, onboarding/offboarding, payroll inputs, leave, benefits, and government platform transactions.
• Direct and hold the IT employee accountable for end-user support, infrastructure, access management, IT assets, system availability, and vendor coordination.
• Own the IT roadmap and oversee cybersecurity, data protection, backup, recovery, business continuity, software licensing, and system-access controls.
• Own annual operating plans and budgets for HR and IT, including workforce costs, recruitment, training, benefits, systems, licenses, equipment, and service providers.
• Lead selected CEO-sponsored projects related to people, organization, culture, technology, and shared-services effectiveness.

Qualifications and Experience

• A minimum of 10 years of relevant experience in Human Resources and Information Technology leadership.
• Proven ability to lead and manage both HR and IT functions effectively.
• Strong understanding of human-capital planning, organization development, talent acquisition, performance management, and employee relations.
• Expertise in IT roadmap development, cybersecurity, data protection, and system management.
• Experience in budget planning, execution, and performance management for shared services.

Skills and Attributes

• Strong leadership and hands-on execution capabilities.
• Excellent advisory skills for senior leadership.
• Ability to manage sensitive employee-relations matters with discretion and confidentiality.
• Proficiency in developing and implementing policies and procedures.
• Strong analytical and problem-solving skills.

Work Environment

This is a full-time position located in Riyadh, Saudi Arabia, requiring direct reporting to the CEO. The role involves leading functional teams while maintaining a hands-on approach to priority work and strategic projects.