Head Waiter InterContinental

About the Role

IHG Hotels & Resorts is seeking a Head Waiter for the InterContinental property in Riyadh, Saudi Arabia. This full-time role involves leading restaurant sections and ensuring high service standards across various dining operations. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Lead assigned restaurant sections during breakfast, lunch, dinner, buffet, and à la carte services.
• Ensure all tables, buffet, and service stations are prepared before service.
• Allocate and coordinate waiters within the assigned section as directed by the Supervisor.
• Maintain consistent IHG service standards and sequence of service.
• Engage actively with guests and maintain a strong floor presence.
• Ensure accurate order taking and efficient delivery.
• Coordinate with Culinary regarding guest requests, dietary requirements, and buffet replenishment.
• Support the achievement of revenue, average check, and upselling targets.
• Ensure correct use of POS, billing, and payment procedures.
• Handle initial guest concerns and escalate serious complaints to the Supervisor or Restaurant Manager.
• Recognize VIPs, returning guests, and special occasions to ensure appropriate service.
• Report operational, maintenance, and service issues promptly.
• Assume responsibility for the shift or assigned area in the absence of the F&B Supervisor when required.

Team Support and Training

• Lead by example and support colleagues throughout service.
• Assist with daily briefings and ensure team understanding of operational priorities.
• Support the training of waiters on IHG service standards, sequence of service, menu knowledge, beverages, allergens, upselling, and guest engagement.
• Support new colleagues during their orientation and on-the-job training.
• Participate in menu tastings and product knowledge sessions.
• Attend and actively participate in daily briefings, departmental meetings, and all scheduled training sessions.

Food Safety, Hygiene, and Compliance

• Adhere to HACCP, hotel food safety standards, and Saudi Arabian regulations.
• Maintain cleanliness of the restaurant, buffet, and service stations throughout the shift.
• Follow allergen, food temperature, and hygiene procedures.
• Maintain required personal hygiene, grooming, and uniform standards.
• Complete assigned operational and hygiene checklists.
• Report maintenance, hygiene, and safety concerns immediately.
• Ensure the restaurant is always inspection-ready for internal audits, local authority, and external inspections.

Qualifications and Experience

• 2-5 years of experience in a similar role within the hospitality industry.
• Demonstrated ability to lead and coordinate a team of waiters.
• Strong understanding of food safety and hygiene regulations.
• Excellent guest engagement and communication skills.

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia, within a dynamic hotel environment. The role requires active participation in daily operations and collaboration with culinary and service teams.