Housekeeping Coordinator

About the Role

Marriott International is seeking a Housekeeping Coordinator to join its team in Riyadh. This full-time position is designed for individuals with 0-1 years of experience, offering an opportunity to contribute to maintaining high standards of guest satisfaction and operational efficiency within the housekeeping department.

Role Purpose and Coordination

The Housekeeping Coordinator is responsible for managing daily housekeeping activities and ensuring smooth departmental operations. This role involves coordinating efforts between Housekeeping, Engineering, Front Office, and Laundry to maintain room readiness and uphold service quality. The coordinator will assist Housekeeping management in daily tasks and act as a central liaison for inter-departmental communication.

Key Responsibilities

• Run sold room reports and verify current room status.
• Identify discrepant rooms, prioritize cleaning schedules, and update the status of departing guest rooms.
• Coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare and distribute room assignments to Housekeeping staff.
• Record, monitor, and update the list of ‘Do Not Disturb' rooms.
• Ensure that vacant dirty rooms are cleaned within required timeframes.
• Assign rush rooms and rooms previously on the ‘Do Not Disturb' list.
• Complete all required Housekeeping paperwork accurately.

General Duties and Professional Standards

• Adhere to all company safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Maintain a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests in accordance with company standards.
• Anticipate and address guests’ service needs, expressing genuine appreciation.
• Ensure adherence to quality expectations and standards in all tasks.
• Develop and maintain positive working relationships and support team goals.
• Communicate clearly and professionally with colleagues and guests.
• Prepare and review written documents accurately and completely.
• Utilize computers for entering and locating work-related information.

Experience and Physical Requirements

• A minimum of 0-1 years of relevant experience is required for this role.
• Ability to stand, sit, or walk for extended periods.
• Capability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

About Marriott International

Marriott Hotels is committed to elevating the art of hospitality globally, delivering thoughtful, heartfelt, and forward-thinking service under the promise of “Wonderful Hospitality. Always.” Marriott International is dedicated to being an equal opportunity employer, fostering an inclusive environment where unique backgrounds are valued and celebrated, providing access to opportunity for all.