Housekeeping Supervisor

About the Role

Marriott International is seeking a Housekeeping Supervisor to join their team in Riyadh, Saudi Arabia. This full-time position involves overseeing housekeeping operations to ensure quality standards are met across guest rooms and public areas. The supervisor will play a key role in coordinating daily activities and maintaining operational efficiency within the Housekeeping department.

Key Responsibilities

• Inspect guest rooms, public areas, and facilities such as the pool after cleaning to ensure adherence to quality standards.
• Manage sold room reports, verify room status, identify discrepancies, prioritize room cleaning, and update the status of departing guest rooms.
• Support Housekeeping management in the daily coordination of activities.
• Act as a liaison to facilitate communication and coordination among Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms in collaboration with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments to relevant staff.
• Communicate operational issues and updates to the next shift.
• Complete all required paperwork and documentation accurately.

Operational Support and Compliance

• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Adhere to all company and safety and security policies and procedures.
• Report any maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all mandatory safety training and certifications.
• Ensure personal appearance and uniform are clean and professional.
• Maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Communicate professionally and clearly with colleagues and guests.
• Develop and maintain positive working relationships with others and respond appropriately to employee concerns.

Physical Requirements

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capable of pushing and pulling a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Stand, sit, kneel, or walk for extended periods across an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Enter and locate work-related information using computers and/or point-of-sale systems.
• Read and visually verify information in various formats, including small print.

Qualifications and Experience

• Education: High school diploma or *** equivalent is required.
• Related Work Experience: At least 1 year of related work experience is preferred.
• Supervisory Experience: At least 1 year of supervisory experience is preferred.

Additional Information

The Housekeeping Supervisor will perform other reasonable job duties as requested by Supervisors. This role requires a commitment to maintaining high standards of cleanliness and guest satisfaction within a dynamic hospitality environment.