Human Resources Account Manager

About the Role

Jisr is seeking a Human Resources Account Manager to manage Jisr Plus client accounts remotely from Riyadh, Saudi Arabia. This full-time role involves overseeing client onboarding, system activation, daily HR operations, monthly payroll, and authorized government services. The Account Manager ensures service quality, regulatory compliance, and client satisfaction in accordance with agreed Service Level Agreements (SLAs) and contractual scope. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Serve as the primary point of contact for up to three authorized client representatives, managing expectations and maintaining professional relationships.
• Conduct onboarding meetings, align on service scope and timelines, and address client inquiries and feedback.
• Collect, validate, and upload employee data, ensuring alignment with GOSI records.
• Configure organizational structures, HR policies, approval workflows, payroll settings, and relevant Jisr features.
• Manage HR requests and employee transactions, including offboarding, final settlements, and leave settlements, ensuring timely completion within agreed SLAs.
• Prepare monthly payroll, review attendance records, and reconcile payroll adjustments.
• Upload Wage Protection System (WPS) files through Mudad, monitor compliance, and manage related violations.
• Execute authorized government transactions remotely across platforms such as GOSI, Qiwa, HRSD, Muqeem, Absher Business, and Mudad.
• Acknowledge requests within four working hours and complete eligible requests within one working day, subject to transaction requirements.
• Maintain accurate documentation, protect confidential data, and comply with Saudi labor, social insurance, wage protection, and personal data protection requirements.
• Prepare periodic service performance reports and identify opportunities for improvement.

Scope of the Role

The role involves independently managing client accounts throughout onboarding, activation, ongoing HR operations, payroll, government services, and renewal. All services are delivered remotely through approved channels, without on-site visits. Coordination with internal Jisr teams is required, ensuring client decisions and approvals are obtained from authorized representatives.

Out of Scope Services

This role does not include legal, labor, or specialized administrative consulting; salary structuring; competency frameworks; or drafting internal policies. Direct communication with client employees, recruitment, interview coordination, and employment-contract drafting are also outside the scope. In-person government-office follow-up (Ta'qib), Jisr system customization, overseas employee recruitment, and medical insurance issuance/activation are not part of this role. Government fees, renewals, fines, and penalties remain the client's responsibility.

Seniority Expectations

The Human Resources Account Manager is expected to manage client accounts independently with limited supervision. This includes exercising sound judgment while adhering to contractual scope, authorization requirements, and compliance standards. The role requires balancing client needs with operational accuracy, service quality, and risk management.

Work Schedule

The standard working hours are Sunday–Thursday, 9:00 AM–5:00 PM, utilizing approved communication channels such as phone/WhatsApp, email, and online meetings.