Key Account Manager

About Unifonic

Unifonic is an AI-native customer experience platform designed for emerging markets. With over 25 years of conversational AI research and development, the company serves more than 5,000 enterprises across MENA. Unifonic is recognized as a Great Place to Work® and is pioneering sovereign, agentic AI through its Agentic Studio platform.

The Sales Team

The Sales team at Unifonic focuses on driving revenue while serving as trusted consultants to customers. The team comprises experts in account management, business development, and customer service, working collaboratively with other departments to ensure products and services meet customer needs.

Key Account Manager Role

As a Key Account Manager based in Riyadh, you will be responsible for building and maintaining strong relationships with strategic enterprise customers and driving business growth. This full-time role involves managing key accounts, understanding customer objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. The position requires 5-10 years of experience.

Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Identify opportunities to expand business within existing accounts.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Required Character Traits

• Analytical thinking and problem-solving: Ability to approach problems clearly, use data, and find solutions.
• Ownership and accountability: Takes responsibility and follows projects through to completion.
• Communication: Explains ideas clearly and listens to others across teams.
• Collaboration: Works effectively with others and supports team goals.
• Adaptability and learning: Adjusts to change and continuously acquires new skills or tools.
• Mentorship and knowledge sharing: Helps others grow and shares expertise.
• Resilience: Maintains composure under pressure and handles setbacks constructively.
• Quality and attention to detail: Performs work carefully and strives for improvement.
• Advocacy and innovation: Encourages best practices, efficiency, and new ideas.

Location

This position is based in Riyadh, Riyadh Province.