Key Account Manager📣 إعلان

About Foodics

Foodics is a leading restaurant management ecosystem and payment technology provider, established in 2014. Headquartered in Riyadh, Saudi Arabia, the company operates with offices across 5 countries and serves customers and partners in over 35 different countries worldwide. Foodics has successfully processed over 6 billion orders and is recognized as a rapidly evolving SaaS company from the MENA region, having secured $170 million in its latest funding round.

The Role of Key Account Manager

As a Key Account Manager at Foodics in Riyadh, this full-time position involves managing and nurturing relationships with the company's enterprise and key clients. The role is pivotal in driving revenue growth, ensuring client satisfaction, and expanding Foodics' market presence. This position requires a strategic mindset, strong interpersonal skills, and a commitment to delivering exceptional service.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with enterprise, key clients, understanding their business needs and objectives.
• Proactively identify opportunities for upselling and cross-selling additional products or services to existing Foodics clients.
• Gain a thorough understanding of assigned client's needs, business objectives, and processes to ensure successful adoption and deployment of Foodics solutions.
• Drive revenue growth through effective account management, negotiation, and contract renewals.
• Serve as the primary point of contact for key clients, advocating for their needs within the organization and ensuring their satisfaction.
• Stay abreast of industry trends, market dynamics, and competitor activities to identify opportunities and mitigate risks.
• Boost client retention through enhanced engagement, meeting their needs, exceeding expectations, and delivering exceptional service.
• Gather client feedback and insights to inform product development, service enhancements, and process improvements.
• Monitor key account metrics, analyze performance data, and prepare regular reports to track progress and identify areas for improvement.
• Work closely with cross-functional teams including Sales, Onboarding, Marketing, and Product Development to align strategies and deliver value to clients.
• Provide guidance and support to clients on product usage, troubleshooting, and best practices to maximize their ROI.
• Act as a voice for the customers internally and help senior leadership understand product concerns, shortcomings, and missing features that are important to the customers.

Qualifications and Experience

• Minimum 6+ years of proven experience in key account management within the F&B, SaaS, ERP, or Tech industries.
• Demonstrated success in driving revenue growth and managing large enterprise accounts.
• Strategic thinker with the ability to analyze data, identify trends, and develop actionable insights.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Restaurant operations experience is considered a plus.

What Foodics Offers

• An inclusive and diverse culture that encourages innovation and flexibility in-offices.
• Highly competitive compensation packages, including bonuses and the potential for shares.
• Prioritization of personal development with regular training and an annual learning stipend.
• Opportunity to join a talented team of over 30 nationalities working in 14 countries.
• Autonomy, mentoring, and challenging goals that create opportunities for both individual and company growth.

Application Process

Candidates interested in this full-time Key Account Manager position in Riyadh are invited to apply.